Gunman Posted September 3, 2018 Report Share Posted September 3, 2018 This last week has been a right pain . On Tuesday the conservatory fitters arrived ,3 hours late , to relay the floor base that was cracking up . The new floor is uneven and showing sings of cracking already . Today the bedding company delivered a replacement mattress ,this was to replace 9 month old one that was collapsing . We had chosen a different one in a "medium" softness . The one delivered was harder than the one we tried in the store and labeled as "firm" . When questioned they are trying to palm us off with the story that they have changed their labeling so a medium is now a firm but they claim is still the one we wanted . Is it just me ? Quote Link to comment Share on other sites More sharing options...
Gunman Posted September 3, 2018 Author Report Share Posted September 3, 2018 Up date just had another replacement mattress delivered . Exactly the same as the one they sent previously . The attitude of the staff is that they can not be bothered and if you do not believe the pathetic excuses they give . We have new machine to test our mattresses and its told us we have got our comfort ratings wrong so the firm mattress we delivered is the medium one you tried in the shop even though its labeled firm it is a medium . It wasnt the same one we tried in the shop but they just dont care . Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted September 3, 2018 Report Share Posted September 3, 2018 2 minutes ago, Gunman said: This last week has been a right pain . On Tuesday the conservatory fitters arrived ,3 hours late , to relay the floor base that was cracking up . The new floor is uneven and showing sings of cracking already . Today the bedding company delivered a replacement mattress ,this was to replace 9 month old one that was collapsing . We had chosen a different one in a "medium" softness . The one delivered was harder than the one we tried in the store and labeled as "firm" . When questioned they are trying to palm us off with the story that they have changed their labeling so a medium is now a firm but they claim is still the one we wanted . Is it just me ? They’re taking the P! We had a new boiler fit on Friday, need a systems boiler, they turned up with a combi in the wrong model. The plumber phoned the supplier who argued with him for 20 minutes saying it was the right one!! Then finally they delivered the systems one we wanted - except it was the compact model. Fitter reckoned it was a better model ?. Then he said he can’t repair the hole he made in the ceiling or change the circuit switch on the well because the company hasn’t put it on his job sheet, even though we had 2 of their blokes out to quote and both stated these would be done. Waiting for them to come back and make all good as promised before we pay the rest of the bill... Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted September 3, 2018 Report Share Posted September 3, 2018 Stand up to the ********! Quote Link to comment Share on other sites More sharing options...
Delwint Posted September 3, 2018 Report Share Posted September 3, 2018 Forget the mattress, your base on your conservatory is cracking!! And again after being repaired. I only hope you haven’t paid for it because you could be in a hole heap of trouble!!!!! Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted September 3, 2018 Report Share Posted September 3, 2018 hello, its not you Gunman, this is rip off Britain, and they say customer service counts, yes for sweet F A !!!!! Quote Link to comment Share on other sites More sharing options...
eddoakley Posted September 3, 2018 Report Share Posted September 3, 2018 Unfortunately you get it everywhere. Try being in the building game and hearing the excuses that your subbies come up with! Had 3 hours on the phone today trying to resolve an issue (I say issue, it just didn't work) with my card machine. Most ,but not all, of the people I spoke to really couldn't have cared less. The ones that barely spoke English were the worst. Mrs Edd has a pair of jeans delivered last week. Package all labelled as jeans but it was clearly not (£100 shirt instead of £20 jeans was ok though). Customer services didn't care. Waited 2 weeks for something from eBay that should have been next day. Seller just says "wait a few more days" Just seems that most people do not care and are happy to try to fob you off with pathetic excuses. Edd Quote Link to comment Share on other sites More sharing options...
Mice! Posted September 3, 2018 Report Share Posted September 3, 2018 The joys of good service, seems a lot of companies have forgotten that people talk, most folk can't wait to tell their mates or PW just how bad the service they had was. An example of good service, a fella on another forum broke a cross hair on his Bushnell scope, send it back sur we'll take a look, new scope sent two weeks later i think it was, quality product quality service. Quote Link to comment Share on other sites More sharing options...
Scully Posted September 3, 2018 Report Share Posted September 3, 2018 Regarding your conservatory; does it have underfloor heating? And if yes, what does the new floor consist of? Quote Link to comment Share on other sites More sharing options...
lksopener Posted September 3, 2018 Report Share Posted September 3, 2018 I’m having a **** experience with some moulded ear plugzzz (see what I did there) had them taken at the gamefair. Supposed to be 3-4 weeks, long elapsed, chased them - oh we have to wait fifteen days for Royal Mail, try the sorting office. I did and know my postie he always would put a card through. Asked for tracking “oh sorry we only sent them non registered post” bloody hopeless, if they don’t resolve soon I will be on to the bank. Quote Link to comment Share on other sites More sharing options...
old man Posted September 4, 2018 Report Share Posted September 4, 2018 19 hours ago, Gunman said: This last week has been a right pain . On Tuesday the conservatory fitters arrived ,3 hours late , to relay the floor base that was cracking up . The new floor is uneven and showing sings of cracking already . Today the bedding company delivered a replacement mattress ,this was to replace 9 month old one that was collapsing . We had chosen a different one in a "medium" softness . The one delivered was harder than the one we tried in the store and labeled as "firm" . When questioned they are trying to palm us off with the story that they have changed their labeling so a medium is now a firm but they claim is still the one we wanted . Is it just me ? Nope, as said before, most in house quality control gone now to save money. The customer now the qc. Every one not complained about being a winner for the producer. Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted September 4, 2018 Report Share Posted September 4, 2018 18 hours ago, oldypigeonpopper said: hello, its not you Gunman, this is rip off Britain, and they say customer service counts, yes for sweet F A !!!!! hello, i just remembered my son purchased a mattress from Dreams that had to go back for a replacement, Quote Link to comment Share on other sites More sharing options...
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