Beware of Morrisons Self Service Tills!

[secretagentmole]

On Friday night my wife's mother died, so the tone of the weekend was rather low as she was a good old girl! Anyway Sunday went into Morrisons in Kings Lynn to do some shopping. £17,64 spent, the wife was paying at one of those self service tills. Had a whole load of change we had collected as part of a grand tidy up. After hoiking in about £12 she tried to put in a £5 note and see what was remaining to pay, imagine her surprise when she found out that there was £17,54 to pay.

 

They called staff over and the machine was opened up, all they found in the hopper was 20p. Where had all the money gone. They were told they had not put any in. At that point my wife walks out, nearly in tears so I go in. Informed the manager that the machine had stolen about £12, he said the machine cannot steal. I told him not to be so stupid, machines can get jammed open or jammed closed. He told me the machine was fine I proffered £6 to ensure that the balance was paid. They refused. I tried to take the shopping after tendering the money, I was told that was shop lifting, we could have the shopping if we paid the entire balance, well would you race after a pick pocket to give him your loose change after he stole your wallet? I accused the manager, the store and the till of theft. He called me a liar. He said we were trying to cheat Morrisons of the money we owed.

 

 

We left our details at the cash desk and left. I am diabetic and at the time was going into insulin shock, that was lunch. So rushed round trying to get something from somewhere else as we were not going back to that den of thieves until this was sorted out. We phoned the local paper told them, they are running the story!

 

Here is the rub, Morrisons called up this morning after cashing up that till, it is £11.74 over, wonder how that could have happened?

[clakk]

computers are programmed by humans;manager is latin for dumb as ....!!why didnt richard head have the till cashed up while u were there?as my favourite tv dad would say customer service my ****

[Cranfield]

If you play your cards right, I see a nice hamper of Morrisons groceries in your future.

[bandit man]

mike as i'm a fruit machine engineer i have to deal with situations like this daily,at a guess i would say that the coin diverter was at fault and routing coins into the abyss but the manager should have took your word for it as it's his responsibility,hopefully the store manager will see sense and sort you and the missus out with a goodwill gesture as well as the 12 quid that they owe you if not then let the local press give em some stick atb AL

[secretagentmole]

Cant cash the automatic till up until the end of the day. They don't go wrong you know, never have in the five years that I have been here! These tills were put in 3 years ago! So he cannot remember how long those tills have been in use! They don't get cleaned internally, we were told that by the staff member who was trying to sort it out before management were called in!

[al4x]

Stinking letter to Morrisons head office is in order and you'll get as Cranfield says something back.

[Livefast123]

Thats terrible customer service from a firm that makes £££'s a year in profit and not really what you needed at that time. I would write a long letter to head office explaining what happened and the pig headed attitude you encountered. I would also put in that you had recently lost a close family memeber and the fact you had to go on a wild goose chase to get food for your diabetes and it caused you great upset etc.

 

TBH customer service sucks in the UK, they would probably be sacked in the States if that happened.

[bobt]

I never use self sevice tills

[DSPUK]

I feel there is a great possibility of them eating your money - I worked on machines that took cash and in one case the chute to cash box was blocked and as said earlier it just dropped into void - when I opened the door of machine coins from 2p to £1 cascaded all over floor - I counted around £16 in small coinage which I had to feed in one at a time after I entered code so machine could count it as I fed it.

 

Dave

[Hamster]

I actually quite like using them as they're a lot faster than queuing up if you've just got a few bits but once had one keep refusing £50 notes to the point I went to the bank to check if they were genuine , the manager told me they were over-sensitive and don't like taking large notes.

 

In this case I would make a great fuss if they implied you were lying/shop lifting, I know it isn't worth the aggro you endured but can see a nice little earner at the end.

[Hornet 6]

I never use self sevice tills

 

Same here, if they want me to use one then they need to offer a discount for doing so.

All the self servioce till's are doing is costing somebody their job.

 

Neil.

[Cranfield]

I never use self sevice tills

 

I use the ones at my local Sainsburys, BUT I play the helpless old man card and get an assistant to show me how to do it (which means they do it, I watch).

Certainly beats queuing up and with the same results.

I am obviously not a memorable individual, because it works every time.

[Boristhedog]

I use the ones at my local Sainsburys, BUT I play the helpless old man card and get an assistant to show me how to do it (which means they do it, I watch).

Certainly beats queuing up and with the same results.

I am obviously not a memorable individual, because it works every time.

 

 

I use that ploy as well! Works for me too

[mpk]

If you play your cards right, I see a nice hamper of Morrisons groceries in your future.

 

[daz2202]

once had one keep refusing £50 notes to the point I went to the bank to check if they were genuine ,

 

Thats a lot of sunflower seeds hamster

[secretagentmole]

£30 in vouchers as compensation and the money that was in the machine that they could not account for! So we got our money back and compensation! The store manager was very apologetic, the duty manager yesterday was the slime ball!

[storme37]

result

[bruno22rf]

£30 for calling you a liar?-I would take advice m8-tell them you are considering an offer from one of the national papers for the story.

[leeds chimp]

I personally would have argued for more...

 

I hate the things and I know how they work and the problems they cause

[Hamster]

I agree £30 sounds almost as bad as the original insult. Last year I had a large sum of money baxed into my account but it was £200 shy of intended amount. I called the payee who insisted he had paid the full amount and had a receipt to that effect , my statement did in fact show the full amount initially but the amount had been debited out and re-credited again minus £200!! Eventually I called my bank to moan only to be told that upon cashing up that day they had found they were £200 short so naturally had assumed that my payee had underpaid them by £200 so in effect had helped themselves to my money :lol: :blush: .

 

No need to go into the exact nature of the choice words I used to describe their thieving little ways but I had the missing money paid back plus £200 comp and a profuse letter of apology. They never did find out how THEY had made that mistake.

[Dougy]

I never use self sevice tills

I think they are one of the most un freindly things a store could ever put in.

 

People theses days are becoming more unsocialable and certianly not being helped by these type's of checkouts. I worked in retail for over 25 years and gained an extremly good relationship with my customers, who were very faithfull and loyal for many years.

I have walked out of shops,leaving shopping behind rather than use those self service things.

I hope you never go back and let them know why, after of course you have sorted out the money matter

[Asa Bear]

I wouldn't accept their paltry £30 in crappy vouchers. The manager showed contempt for their customers. Whatever happened to "the customer is always right"? His actions upset your wife and could have been disastrous considering your diabetes.

 

I would be instructing a solicitor just as they would have done if you would have left the store without paying.

[silpig5]

tills can be cashed up and double checked in less than ten minutes my mrs said (ex tesco checkout manager) there was no reason they couldnt have checked there and then .

in her book the manager dealt with the whole thing wrong and it should have been sorted in 20 mins tops . stand your ground and get a full explanation of the breakdown in customer service .

[Mungler]

Makes you wish you'd called their bluff and walked out with the shopping.

 

Wrongful arrest in these circumstances would have a lot of zeros after it and national press coverage.

 

I despise those self service tills - they're not there to help customers or speed queues - extra staff on tills would do that.

 

I doubt Morrisons or any store would want the world to know these poxy machines aren't infallible

[secretagentmole]

The local press are involved now and with what else is going on (the burial of the wife's mother who was a good old sort and will be deeply missed) we did not want to argue the case. Now people are aware these things do go wrong and can eat money, even if it is three quid call the machine and the organisation a thief and make noise. Thirty quid is better than just a plain refund!