moor man Posted January 10, 2018 Report Share Posted January 10, 2018 Spent a while servicing my Gerber MP600 multitool last night as it was seized up with crud and impossible to open. I was niggled by the broken blade (been like it for years) I tried several years ago to make a lifetime warranty claim with Whitby (I think) who managed the gerber warranty.....no joy. So last night I googled Gerber warranty and discovered it is now run by Fiskars UK. I would have been happy with a replacement blade but they don't do repairs or spares in UK for some reason, however..... Today......One or two emails later they have agreed to send me a replacement MP600 and allowed me to keep my old one for sentimental reasons........Thank you Fiskars and Gerber!...Excellent customer service? Credit where its due...... Quote Link to comment Share on other sites More sharing options...
figgy Posted January 13, 2018 Report Share Posted January 13, 2018 That’s good news. I have a leatherman and the warranty was supposed to very good until Whitney knives took on the Uk warranty and everything I’ve read is they just fob folk off. In America even if you break it doing things you shouldn’t they fix of replace them. Quote Link to comment Share on other sites More sharing options...
Mice! Posted January 13, 2018 Report Share Posted January 13, 2018 If you know anyone who buys or has an account with snap on then try to buy from them, my brother says snap on also replace broken tools. Quote Link to comment Share on other sites More sharing options...
wisdom Posted January 14, 2018 Report Share Posted January 14, 2018 (edited) They replaced my Leatherman wave no problem. Edited January 14, 2018 by wisdom Spelling error Quote Link to comment Share on other sites More sharing options...
Scully Posted January 14, 2018 Report Share Posted January 14, 2018 Mate sent in a well worn ( joints loose etc ) Leatherman to Whitby knives some years ago, asking if they could tighten it up. They sent him a brand new one! Quote Link to comment Share on other sites More sharing options...
Seadog1408 Posted January 14, 2018 Report Share Posted January 14, 2018 On 13 January 2018 at 17:24, figgy said: That’s good news. I have a leatherman and the warranty was supposed to very good until Whitney knives took on the Uk warranty and everything I’ve read is they just fob folk off. In America even if you break it doing things you shouldn’t they fix of replace them. I had no problem with Whitby, my Leatherman of 13 years offshore use, no receipt, and a broken blade was swapped for a new model with no complaints at all. mike Quote Link to comment Share on other sites More sharing options...
figgy Posted January 17, 2018 Report Share Posted January 17, 2018 I will send my leatherman micra off as the scissors are blunt and the tip snapped off the blade, i resharpened it but it’s not the same. Quote Link to comment Share on other sites More sharing options...
arjimlad Posted January 18, 2018 Report Share Posted January 18, 2018 I too had a problem with a little Gerber multi-tool and Heinnie replaced it some years after purchase. Very good service. Quote Link to comment Share on other sites More sharing options...
JohnfromUK Posted January 18, 2018 Report Share Posted January 18, 2018 I have a Leatherman Charge TTi - and something mechanical (to do with interlocking blades?) broke inside and fell out. Replaced no problems. Not sure if that was Whitby or Leatherman UK as it was a couple of years ago, but whoever did a very good quick service. The tool was about 4 or 5 years old at the time I think. Quote Link to comment Share on other sites More sharing options...
Alex C Posted January 19, 2018 Report Share Posted January 19, 2018 I've got a Gerber Multi tool with a broken blade, Can you let me know who you emailed to get it fixed ? Cheers Quote Link to comment Share on other sites More sharing options...
tiny tim Posted February 3, 2018 Report Share Posted February 3, 2018 Figgy did you send it to Whitby knives i have sent mine back a few times to Whitby knives and had brilliant service Sorry just re read it just send it back and they will replace or fix Quote Link to comment Share on other sites More sharing options...
moor man Posted February 18, 2018 Author Report Share Posted February 18, 2018 On 19/01/2018 at 16:56, Alex C said: I've got a Gerber Multi tool with a broken blade, Can you let me know who you emailed to get it fixed ? Cheers Gerber warranty is managed by Fiskars uk. Email; ukconsumercare@fiskars.com Cheers Quote Link to comment Share on other sites More sharing options...
Alex C Posted February 19, 2018 Report Share Posted February 19, 2018 Thanks All, Just fired in an email to see if they'll replace mine. How likely are they to do it due to the fact it was my own ham fistedness that snapped it in the first place ? Quote Link to comment Share on other sites More sharing options...
figgy Posted February 19, 2018 Report Share Posted February 19, 2018 Sent my Leatherman Micra off to Whitby knives, let’s see if I get it repaired or replaced or sent back as it is. Quote Link to comment Share on other sites More sharing options...
shootthepigeon Posted February 20, 2018 Report Share Posted February 20, 2018 I sent 2 leathermans back after plenty of abuse over around 15 year's, to my surprise they were both replaced with brand new upgrades within a week turnaround, I can't praise them highly enough, and all down to this thread cheers. Quote Link to comment Share on other sites More sharing options...
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