Guarantees

[30-6]

When an item is bought and has a 1 year or 3 year guarantee, if bought in a shop it would start on the day of purchase, the day you have the item in your hands. If bought online on say the 15th but delivered on say 20th. Does the guarantee start on the 15th or the 20th ?

[JohnfromUK]

I'm no lawyer but my vote would go to when the item is delivered - assuming that the vendor is responsible for delivery.  The reason I say that is that I think the 'title' (and responsibility) to the the item remains the vendors until he completes the sale which would include the delivery.  (The vendor is also responsible for the appropriate packaging etc.)

However, the paperwork (i.e. receipt) would reflect the date of sale.  Just my opinions, and no 'legal' underpinning.

[oldypigeonpopper]

Hello, I would say on date of payment but then you might have a delay in recieving post or lost in post so it maybe from date you receive item, but it's only my speculation, I'm sure a PW member will know 

[Jaymo]

Date of receipt…. But you need to have proof of delivery on that particular date. 

That was my understanding, but usual caveats apply of me being wrong. As the wife often tells me! 

[Newbie to this]

Date of purchase, whenever I have activated extended warranties, it has asks for proof of purchase. I've had to upload a copy of the e-reciept, and have to put the same date in as date of purchase.

That is my experience anyway. The warranty runs out the same date on the receipt, with the added years.

[discobob]

23 minutes ago, Jaymo said:

but usual caveats apply of me being wrong. As the wife often tells me! 

Do you often get asked a question to which you answer - and then get told your wrong?? Mine does that 😞

 

[amateur]

3 hours ago, discobob said:

Do you often get asked a question to which you answer - and then get told your wrong?? Mine does that 😞

 

A universal scenario

[Bigbob]

As said on the receipt or the day you get it  in your hand because sometimes stuff can be in the shop a while 

[stu64]

as newbie to this said- its the date on the invoice that matters

[Bigbob]

8 minutes ago, stu64 said:

as newbie to this said- its the date on the invoice that matters

But if you buy a brand new car the date on the invoice is when you pay for it , but it could of  been sitting in a field for a year 

[Jaymo]

https://www.legislation.gov.uk/ukpga/2015/15/section/19/enacted
 

 

Check note 14, says from date of delivery. 

1 hour ago, stu64 said:

as newbie to this said- its the date on the invoice that matters

But if goods weren’t received for 9 months due to manufacturing delays- then would you be happy, or expect only 3 months of warranty 

5 hours ago, discobob said:

Do you often get asked a question to which you answer - and then get told your wrong?? Mine does that 😞

 

As Amateur has said- it’s universal and even when right, will still be wrong due to some made up technicality or the fact my MIL says so!!!

[discobob]

9 hours ago, Jaymo said:

my MIL says so!!!

I’m not even going to go near that one!!!

[Gordon R]

Quote

But if you buy a brand new car the date on the invoice is when you pay for it , but it could of  been sitting in a field for a year 

As an aside - my eldest got a brand new E Class Mercedes which lasted one week. The history showed that it wasn't brand new and had been parked somewhere outside Paris for a year, before the sale. In that time, rainwater had entered the wiring, via a missing bulkhead grommet. Car was scrapped.