goodo123 Posted September 20, 2013 Report Share Posted September 20, 2013 So I signed up for a 8 week trial of a product, at no point was I told I would continue reciving said product after this time, just got a email saying order has been processed and delivery details. Where do I stand? If I send the product back will I get a refund due to distance selling regulations?. At no time was I made aware that they would repeat the order on a monthly basis and I haven't signed anything. Quote Link to comment Share on other sites More sharing options...
southeastpete Posted September 20, 2013 Report Share Posted September 20, 2013 What is it? how did u sign up? Phone, Internet, in person? Quote Link to comment Share on other sites More sharing options...
billytheghillie Posted September 20, 2013 Report Share Posted September 20, 2013 its Viagra Quote Link to comment Share on other sites More sharing options...
goodo123 Posted September 20, 2013 Author Report Share Posted September 20, 2013 Well I didn't sign up as such, I ordered a trial on a website. Supposed to be 8 weeks then they go an d dispatch another order 4 weeks later... No it's not viagra lol I don't wana name their website but they basically send you meals each month Quote Link to comment Share on other sites More sharing options...
billytheghillie Posted September 20, 2013 Report Share Posted September 20, 2013 Ronnie Corbett meals? Quote Link to comment Share on other sites More sharing options...
aris Posted September 20, 2013 Report Share Posted September 20, 2013 Refuse the delivery. Quote Link to comment Share on other sites More sharing options...
mossy835 Posted September 20, 2013 Report Share Posted September 20, 2013 best thing is dont sign up for any thing. Quote Link to comment Share on other sites More sharing options...
jgguinness Posted September 20, 2013 Report Share Posted September 20, 2013 Diet chef? Quote Link to comment Share on other sites More sharing options...
Fisherman Mike Posted September 20, 2013 Report Share Posted September 20, 2013 I would immediately cancel any payment mandate or bank card details you have provided and write to them by recorded delivery cancelling any further deliveries. those that have been delivered I would eat, as if its the company I think it is you will be very lucky to receive a refund in any sensible timescale If you have provided debit card details ring your bank and cancel the card and ask them to send you a new one. Good luck Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted September 20, 2013 Report Share Posted September 20, 2013 It usually makes the terms clear on offers such as this-if you do not contact them within the 8 week period and cancel the contract then you are deemed to have agreed to a full years contract. If its a decent company then the terms would have been on the initial order form-it may not have been in 6 foot high letters but it will be there somewhere. Quote Link to comment Share on other sites More sharing options...
goodo123 Posted September 20, 2013 Author Report Share Posted September 20, 2013 I have cancelled on their website, payment hasn't been taken from my bank account yet, delivery is expected tomorrow, I didn't set up a direct debit and their is no direct debit showing on my bank account. They have basically held my details and 're-ordered. The initial order form was only to select the meals you wanted and then process payment details. I wasn't and haven't since seen a contract or it's details. Not even in the initial pack they sent me. Quote Link to comment Share on other sites More sharing options...
unapalomablanca Posted September 20, 2013 Report Share Posted September 20, 2013 I would immediately cancel any payment mandate or bank card details you have provided and write to them by recorded delivery cancelling any further deliveries. those that have been delivered I would eat, as if its the company I think it is you will be very lucky to receive a refund in any sensible timescale If you have provided debit card details ring your bank and cancel the card and ask them to send you a new one. Good luck I thought you had said goodbye forever to pigeon watch, and you would never be logging on again? Welcome back Quote Link to comment Share on other sites More sharing options...
aris Posted September 20, 2013 Report Share Posted September 20, 2013 How did you pay? Credit card? Quote Link to comment Share on other sites More sharing options...
goodo123 Posted September 20, 2013 Author Report Share Posted September 20, 2013 Debit card Quote Link to comment Share on other sites More sharing options...
aris Posted September 20, 2013 Report Share Posted September 20, 2013 Tell the delivery driver you refuse delivery. They should send it back. This is where credit cards are handy. You have a lot more rights. Quote Link to comment Share on other sites More sharing options...
goodo123 Posted September 20, 2013 Author Report Share Posted September 20, 2013 Trouble is last time they delivered and left with a neighbor Quote Link to comment Share on other sites More sharing options...
Essex Keeper Posted September 20, 2013 Report Share Posted September 20, 2013 (edited) This was on tv the other day If you give card details your taken up a contract Have a look on bbc website I carnt remember the full details After looking its called rip of Britain It's like watchdog Edited September 20, 2013 by m2tyj Quote Link to comment Share on other sites More sharing options...
Psyxologos Posted September 20, 2013 Report Share Posted September 20, 2013 Did you read the Terms and Conditions? Most of these free trial offers require that you cancel before or on the day they expire otherwise they go ahead and provide you a service in exchange for money. This is what they count on. That people will forget or just will not bother cancelling. Quote Link to comment Share on other sites More sharing options...
old rooster Posted September 20, 2013 Report Share Posted September 20, 2013 Bottom line there is no such thing as a free lunch Well you did say it was food you'd ordered LOL Loads of cons and dodgy deals out there on t'internet. Quote Link to comment Share on other sites More sharing options...
figgy Posted September 20, 2013 Report Share Posted September 20, 2013 Dear dear if its diet dinners your going to waste away if you have reached your target weight. Tell them your anorexic and your not putting on weight so its no good to you. Figgy Quote Link to comment Share on other sites More sharing options...
Amazed Posted September 21, 2013 Report Share Posted September 21, 2013 If you didn't authorise the transaction on your debit card then ring your bank and tell them. They will refun the amount pending enquiries. And cancel the card stopping any more transactions. If they took the money early then it's unauthorised and should be sorted for you. Had a similar thing with my mums car insurance. As I paid the deposit for her then they tried to take the full amount when she cancelled it 8 months later. As they keep the details for my card got it back and near on right away. Quote Link to comment Share on other sites More sharing options...
Dekers Posted September 21, 2013 Report Share Posted September 21, 2013 So I signed up for a 8 week trial of a product, at no point was I told I would continue reciving said product after this time, just got a email saying order has been processed and delivery details. Where do I stand? If I send the product back will I get a refund due to distance selling regulations?. At no time was I made aware that they would repeat the order on a monthly basis and I haven't signed anything. What is happening to people these days.................I wasn't told............. I didn't know................. I wasn't made aware......YOU were the one that signed up for an 8 week trial, why didn't you ASK about the deal then? Quote Link to comment Share on other sites More sharing options...
JDog Posted September 21, 2013 Report Share Posted September 21, 2013 Pay up and get thin. Quote Link to comment Share on other sites More sharing options...
jasper3 Posted September 21, 2013 Report Share Posted September 21, 2013 if its Graze ..you can cancel through the website Quote Link to comment Share on other sites More sharing options...
goodo123 Posted September 21, 2013 Author Report Share Posted September 21, 2013 What is happening to people these days.................I wasn't told............. I didn't know................. I wasn't made aware......YOU were the one that signed up for an 8 week trial, why didn't you ASK about the deal then? Well it was there in black and white. Quote Link to comment Share on other sites More sharing options...
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