Dunkield Posted September 27, 2014 Report Share Posted September 27, 2014 Short version. Bought a music streamer from them (re-furbished) 11 months ago Switched it on the other morning - dead Had it apart when I got in from work, no internal fuse or anything 'fixable' Put it back together and went on-line to remind myself when I bought and what warranty, if any it had. Turns out it was under a year and despite being not new it was still under warranty Went on-line and clicked the 'ring me' button, the phone rang immediately Walked through what had happened, and was asked if I wouldn't mind boxing it up so someone could collect it the next day I pointed I didn't have the original box and packing and also that no one would be in the next day, so she said 'how about in a couple of hours time then?' A couple of hours later a courier arrived to take it away. This morning I checked my account and they have refunded 100% of the original purchase price, and none of that above cost me a penny. I know we are supposed to hate them for killing off the high street and not paying taxes etc but with service that slick I am finding it hard to do so. Quote Link to comment Share on other sites More sharing options...
sako751sg Posted September 27, 2014 Report Share Posted September 27, 2014 We buy lots through Amazon and absolutely cant fault them. If any issues regarding sizes or just not happy with the product they have been rectified with no dramas. Quote Link to comment Share on other sites More sharing options...
spinach Posted September 27, 2014 Report Share Posted September 27, 2014 Bet you didn't tell them you had the back off! Your right I've never had a bad time from them. Compared to Argos ( sorry thats exempt from our 28 day return as its electric.!! )who I used to go to to avoid Currys, . That was on the other hand exceptional service. Ah well there goes the high street. John. Quote Link to comment Share on other sites More sharing options...
Sha Bu Le Posted September 27, 2014 Report Share Posted September 27, 2014 Bet you didn't tell them you had the back off! Your right I've never had a bad time from them. Compared to Argos ( sorry thats exempt from our 28 day return as its electric.!! )who I used to go to to avoid Currys, . That was on the other hand exceptional service. Ah well there goes the high street. John. Always found with Argos that if there are any problems with electrical/electronic items they change it unconditionally. I was told; rightly or wrongly they do this because they have no technical types to argue the toss. Waiting for a manufacturers/importers report puts them to a lot of hassle so they change it. No doubt in turn they will get a replacement from their supplier(s)...........buying power ? Quote Link to comment Share on other sites More sharing options...
FalconFN Posted September 27, 2014 Report Share Posted September 27, 2014 They really are depressingly efficient and cheap. I've been looking at e-readers recently as my OU courses are now pretty much all online and I hate reading from a screen, you can buy a simple colour e-reader for £20 on Amazon and I know if it's tat, it'll go back. Quote Link to comment Share on other sites More sharing options...
Flashman Posted September 27, 2014 Report Share Posted September 27, 2014 Try getting a refund from a High st shop that easily! I went through a stage of wreaking Palm Pilots - a 1990s tablet, kids. Sent it back to Amazon every time for a free replacement - no quibble, no arguments. Unlike Dixons - a High St shop, kids. Quote Link to comment Share on other sites More sharing options...
clakk Posted September 27, 2014 Report Share Posted September 27, 2014 +1 for argooos ,taken pressure washer back,lawn mower and a cordless drill no problem.do u want a,n other or dollars back.cant fault em.nice to know bowt amazon touch wood had no issues with lots bought from them .apart from food shops n specialist shops dont think theyl be much high street left as we know it.what cant u have delivered these days Quote Link to comment Share on other sites More sharing options...
Cranfield Posted September 27, 2014 Report Share Posted September 27, 2014 Amazon are excellent, I have bought hundreds of items from them (incl. lots of books) and their customer service is excellent on the rare occasions I have had a problem, even when it was really my own fault. Quote Link to comment Share on other sites More sharing options...
Olliesims Posted September 27, 2014 Report Share Posted September 27, 2014 Always had good experiences with Amazon there free 4-5 day delivery I've had turn up within 2 days 👍 Quote Link to comment Share on other sites More sharing options...
Hamster Posted September 27, 2014 Report Share Posted September 27, 2014 Not all internet news is bad news for us or retail in general. Greed has ensured Tesco is slowly but surely on it's way out and I for one cannot wait to watch the demise of the likes of B&Q when you can have what they sell delivered for 30%+ less. Quote Link to comment Share on other sites More sharing options...
shaun4860 Posted September 27, 2014 Report Share Posted September 27, 2014 Always had good experiences with Amazon there free 4-5 day delivery I've had turn up within 2 days 👍 Me too, Bought a microwave and guaranteed next day before 12 delivery was £12, I wasn't bothered so just went for standard 3-5 day delivery, Turned up at 11 the next day Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted September 27, 2014 Report Share Posted September 27, 2014 Yep, we use them and so far can't fault the service. Quote Link to comment Share on other sites More sharing options...
Paddy Galore! Posted September 29, 2014 Report Share Posted September 29, 2014 that is good service, the only firm that I've dealt with that was on a par with that is Festool. what device did you have by the way? I've got a Samsung unit and it's a pain in the backside. sounds great when I can get it working, but can't seem to get music to stream through from my phone app, only radio seems to work or music stored on my phone. Quote Link to comment Share on other sites More sharing options...
aris Posted September 29, 2014 Report Share Posted September 29, 2014 Amazon are excellent - British retailers can learn a thing or two from them. It has certainly made me think about how I do business. Treat your customers like you would want you want to be treated. Take losses on the chin, you will make it back through loyalty and good word of mouth. I have even bought from amazon in the US (while in the US and delivered there) and they honoured the warranty in the UK. Admittedly it was a kindle product and a manufacturing fault - but they could have told me to return it to the US, instead they gave me a full credit to buy a new one here, and told me to bin the old one. I have just joined Amazon prime, and intend on making use of it! Quote Link to comment Share on other sites More sharing options...
figgy Posted September 29, 2014 Report Share Posted September 29, 2014 I use Amazon a lot, I'd rather pay a little more to buy off them than ebygum bay for the piece of mind. Great service and good fast delivery couriers. Don't think they are killing the high street, poor shop service and bad staff seem to be doing that for themselves. Figgy Quote Link to comment Share on other sites More sharing options...
Dirty Harry Posted September 29, 2014 Report Share Posted September 29, 2014 I ordered something from Amazon a few months ago. It said it would be with me by 1300hrs on Saturday. Saturday morning came and I got a text saying it would be with me at 1400hrs. Now this doesn't sound that terrible but the Mrs had a table booked at a restaurants for 1330hrs so I went online and moaned at them. They refunded the postage and got hold of the courier to give him instructions to leave the parcel near the back door and don't bother about a signature. I thought that was cracking customer service. Much better than the high street. Quote Link to comment Share on other sites More sharing options...
aris Posted September 29, 2014 Report Share Posted September 29, 2014 Similar story - I had an Amazon delivery driver (free delivery, not next day or anything) ring my bell at 8am on a Sunday morning. All fine and well, but 8am - Sunday - Seriously! I moaned at them and they agreed - it was out of order and gave me a free next day delivery as an apology. With Amazon prime, if you order Sunday, they will dispatch same day and you have it Monday. They are re-defining online customer service. The only bricks and mortar retail store that comes close to this is Costco (as it happens, also an American company). M&S are to a certain extent too, but the quality of their merchandise has gone down. John Lewis aren't too bad either. Quote Link to comment Share on other sites More sharing options...
Dirty Harry Posted September 29, 2014 Report Share Posted September 29, 2014 John Lewis online made a mahoooosive balls up on an order I placed for my sons birthday. I'd never shopped there before and the shop were so apologetic for the online cock up they gave me £50 off what I was buying, a free Xbox game for my lad (£35), £25 voucher for my time/petrol and then after some phone calls to their complaints manager a further £50 voucher. They tried to blame me for the cock up so after she looked into it I got a proper apology. I was very impressed with John Lewis and how they dealt with the whole thing after the mistake and I would still shop with them. Quote Link to comment Share on other sites More sharing options...
four-wheel-drive Posted September 29, 2014 Report Share Posted September 29, 2014 I got a TV freesat box with 500g hard drive to record stuff that was a re-ferbiged off ebay I had problems with it so phoned them up and they arranged for it to be collected and refunded my £95 so I was happy with that. Quote Link to comment Share on other sites More sharing options...
Psyxologos Posted September 29, 2014 Report Share Posted September 29, 2014 Argos are amazing. I don't understand why they had such a bad reputation. Amazon too have been brilliant when it came to having problems with stuff bought on their website. Quote Link to comment Share on other sites More sharing options...
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