walshie Posted December 11, 2019 Report Share Posted December 11, 2019 What a load of rubbish they are. My last one worked once in its 10 year lifespan. I recently renewed it and it's different to the old one as it doesn't have the "stiff" page with the circuit board thingy on the back. At Stansted the other night we were all herded towards the "E-gates" and the minute i held it on the scanner it said "seek assistance". A Border Control bloke tried it on a different scanner and it still didn't work so I ended up in a massive queue (as half the plane seemed to be having the same problem) for a real person to look at it. When I asked why there was 100 people in the queue he said "Ah, the new passports don't work very well." Should i try and get it replaced or just put up with 10 years of aggro? Quote Link to comment Share on other sites More sharing options...
henry d Posted December 11, 2019 Report Share Posted December 11, 2019 Not had a problem with mine, might it have been the machine itself? Quote Link to comment Share on other sites More sharing options...
figgy Posted December 11, 2019 Report Share Posted December 11, 2019 I'd be asking for a replacement as you've paid good money for faulty goods. Quote Link to comment Share on other sites More sharing options...
walshie Posted December 11, 2019 Author Report Share Posted December 11, 2019 Just now, henry d said: Not had a problem with mine, might it have been the machine itself? There were about 10 gates and they were all randomly rejecting people. Just now, figgy said: I'd be asking for a replacement as you've paid good money for faulty goods. Think I'll give them a ring and see what they say. Quote Link to comment Share on other sites More sharing options...
henry d Posted December 11, 2019 Report Share Posted December 11, 2019 1 minute ago, walshie said: There were about 10 gates and they were all randomly rejecting people. Seemed to be happening in Spain and Newcastle like that but a lot of it was, and I`m not directing this at you, old people not listening to what was being said. Quote Link to comment Share on other sites More sharing options...
walshie Posted December 11, 2019 Author Report Share Posted December 11, 2019 2 minutes ago, henry d said: Seemed to be happening in Spain and Newcastle like that but a lot of it was, and I`m not directing this at you, old people not listening to what was being said. I get that, but the immigration guy couldn't get it to work either and he was at a different gate. The technology appears to be rubbish and they've had years to fine tune it. Quote Link to comment Share on other sites More sharing options...
panoma1 Posted December 11, 2019 Report Share Posted December 11, 2019 2 minutes ago, henry d said: Seemed to be happening in Spain and Newcastle like that but a lot of it was, and I`m not directing this at you, old people not listening to what was being said. You defend against racism and sexism, but it appears you are quite happy to spew out generalised ageism!...........Isn’t that that a wee bit hypocritical? Lol! Quote Link to comment Share on other sites More sharing options...
henry d Posted December 11, 2019 Report Share Posted December 11, 2019 26 minutes ago, panoma1 said: You defend against racism and sexism, but it appears you are quite happy to spew out generalised ageism!...........Isn’t that that a wee bit hypocritical? Lol! Meh, I`m picking up my bus pass in a couple of months, so I`m ok with that... Quote Link to comment Share on other sites More sharing options...
Newbie to this Posted December 11, 2019 Report Share Posted December 11, 2019 I've never had a problem with any of mine. I used the early ones and the new ones. Almost always worked on first attempt, occasionally need a second try. Quote Link to comment Share on other sites More sharing options...
Raja Clavata Posted December 11, 2019 Report Share Posted December 11, 2019 I had my car stolen with my passport in it last May. The new passport "failed" at the automated gates at entry back into the UK on 23 consecutive occasions, I asked the reason many times and on a couple occasions the official stated that there was someone of interest to them with my name. During this time I went through automated gates in France, Germany and UAE using it. It worked reliably for about six months and failed last time I tried, apparently the reason now is that the biometric device has failed and if I want to get it replaced it's gonna cost me. From the 23 failures you can probably guess I travel a fair bit and I have seen some right gormless souls (young, middle aged and old alike) trying to use the automated gates 🙄 Quote Link to comment Share on other sites More sharing options...
walshie Posted December 11, 2019 Author Report Share Posted December 11, 2019 I emailed the Passport Office earlier and they already replied. They said it "could" be a fault with the chip and i have to send it back to them so they can investigate. If it's a fault they'll replace it free of charge. If I've damaged it (it's brand new) I'll have to pay. Quote Link to comment Share on other sites More sharing options...
oowee Posted December 11, 2019 Report Share Posted December 11, 2019 I went through apatch with mine for about 6 months where it would continually bounce. All good now. Quote Link to comment Share on other sites More sharing options...
panoma1 Posted December 11, 2019 Report Share Posted December 11, 2019 8 minutes ago, Raja Clavata said: I had my car stolen with my passport in it last May. The new passport "failed" at the automated gates at entry back into the UK on 23 consecutive occasions, I asked the reason many times and on a couple occasions the official stated that there was someone of interest to them with my name. During this time I went through automated gates in France, Germany and UAE using it. It worked reliably for about six months and failed last time I tried, apparently the reason now is that the biometric device has failed and if I want to get it replaced it's gonna cost me. From the 23 failures you can probably guess I travel a fair bit and I have seen some right gormless souls (young, middle aged and old alike) trying to use the automated gates 🙄 Well at least your being equitable by saying, it’s every age group, not just old people who are numpties! 😀 Quote Link to comment Share on other sites More sharing options...
henry d Posted December 11, 2019 Report Share Posted December 11, 2019 Nope it was all old gammons I was seeing, but I don't travel as much as RC so I have to take onboard his input. 😁 Quote Link to comment Share on other sites More sharing options...
SneakyD Posted December 12, 2019 Report Share Posted December 12, 2019 2 hours ago, henry d said: Nope it was all old gammons I was seeing, but I don't travel as much as RC so I have to take onboard his input. 😁 The highlighted slur in your post is exactly the sort of casual racism which you would challenge if used about another group. You know, that you are better than this. Quote Link to comment Share on other sites More sharing options...
Cosmicblue Posted December 12, 2019 Report Share Posted December 12, 2019 I signed up for the retinal eye scan idea they had - was supposed to speed up passing through immigration with special gates...only it didn't work reliably (I never got it to work) and they gave up....it's good to know that my 40% tax contribution is being spent wisely...🥵 Quote Link to comment Share on other sites More sharing options...
henry d Posted December 12, 2019 Report Share Posted December 12, 2019 7 hours ago, SneakyD said: The highlighted slur in your post is exactly the sort of casual racism which you would challenge if used about another group. You know, that you are better than this. Gammons are a race/distinct culture now? Quote Link to comment Share on other sites More sharing options...
Rewulf Posted December 12, 2019 Report Share Posted December 12, 2019 29 minutes ago, henry d said: Gammons are a race/distinct culture now? Protected under EU law now I'm afraid henry. I'm going to have to inform the police about this 😁 Quote Link to comment Share on other sites More sharing options...
Dibble Posted December 12, 2019 Report Share Posted December 12, 2019 I’ve travelled a few times recently with a colleague, he used to design missile systems and fit them on Royal Navy Warships an absolutely fascinating bloke. He was pulled out of the automated gates every time, bearing in mind what he used to do he’s no technophobe and probably had a pretty good security rating.........there is just something in his passport. Quote Link to comment Share on other sites More sharing options...
SneakyD Posted December 13, 2019 Report Share Posted December 13, 2019 17 hours ago, henry d said: Gammons are a race/distinct culture now? Who other than white people have been described as such? Quote Link to comment Share on other sites More sharing options...
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