wymberley Posted December 30, 2010 Report Share Posted December 30, 2010 OK, Guys, Im getting ready to duck, but I have a feeling it won't be necessary. Is there anyone else out there who is starting to think that some retailers believe they need to do virtually nothing to relieve you of your hard earned cash. I'm speaking generally, but the last straw was a RFD. He is advertising a gun that very few - very few - people would want. If it was me and anyone showed any interest at all, I'd be all over them like a rash to shift it. I sent an e-mail asking him to clarify two points on the advert, tell me a bit about the gun and also commented that I'd noted the main dealer status on another product and asked if he had so and so in stock. Now, we're talking a possible purchase of a grand+ here. The reply? "The two items are as detailed". End of. If it was an OU shotgun, made in Italy and with a name something like Berrota, I could understand if I'd have asked if it had two barrels and was it a well known make. No, it was a well known make but the model, which I'd never heard of, went out of production years ago and having tried, can't find a picture of and to wrap it up the final letter of the model code was missing so it was impossible to accurately identify. Sorry, chum, but I worked hard over the years to earn that pension which I would have used to pay you and I expect a little effort from you. A Divine right to anything is reserved for someone a bit higher up the food chain. Rant over. Cheers Quote Link to comment Share on other sites More sharing options...
Devon Fox Posted December 30, 2010 Report Share Posted December 30, 2010 (edited) I have found the same with a lot of interweb sellers, Whats the point of selling online if you do not a)maintain & update site b)deal with questions/interest c)despatch quickly d)return phonecalls I have a couple of reliable sites that I use now, and they are not the cheapest, but are honest and reliable Vote with your feet (or mouse) seems to be the only way to go. Edited December 30, 2010 by Hot-Shot Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted December 30, 2010 Report Share Posted December 30, 2010 Ive experienced exactly the same attitude from a gunshop selling a particular SxS black powder shotgun-I rang and asked for pictures no less than 5 times and were promised them within hours each time i called.I still hav,nt got the pictures over a month on-took my trade elsewhere in the end. Quote Link to comment Share on other sites More sharing options...
leeds chimp Posted December 30, 2010 Report Share Posted December 30, 2010 I have had service like that....I just drop them a call or email to say thanks but will go eslewhere...its amazing how quickly they get back to you..recently was going to buy a rifle from a dealer round here till I spoke on the phone and went in...changed my mind and walked out Quote Link to comment Share on other sites More sharing options...
RC45 Posted December 30, 2010 Report Share Posted December 30, 2010 I bought an adaptor for my 300bar tank, the website stated it was 300bar rated and was ok. When it arrived the body of the unit had 232bar stamped on the side. I took it to a local dive shop and they were not happy with the unit. I pointed this out to the retailer who caved in eventually. Some retailers take liberties, don't let them get away with it. :yes: Quote Link to comment Share on other sites More sharing options...
suggs Posted December 30, 2010 Report Share Posted December 30, 2010 (edited) seems to be a sign of the times now days, ive had it several times and just a few weeks back when i wanted to order a new soft top for my Defender. theres two main suppliers for these roofs, rang the first one.. Hello can i order a roof in black please and can you tell me how long until ill get it? well it depends if we have the materiel in stock..long pause and silence can you check for me then please? yes but ill have to call you back in a little while. ok. buy end of the following day ive had no call back, so i call again.. hello you were supposed to call me back.. O yes ive not checked yet ill call you back in 5 mins Ok but please do as i really need to get this ordered 30 mins later i get a call Hello ive checked and there might be enough materiel left but im not sure as ive got to do another roof that ive just not got round to doing yet ill call you back Ok if you havent got enough please let me know how long until you can get it in and do my roof. this was nearly 5 weeks ago and they never bothered to call me back, luckily i never bothered to wait for them and ordered through the other supplier and the roof is now fitted and im very pleased with it and there service.. moral of the story dont buy a roof from allwheeltrim just go and buy from Exmoor trim as much better service Edited December 30, 2010 by suggs Quote Link to comment Share on other sites More sharing options...
Paddy Galore! Posted December 30, 2010 Report Share Posted December 30, 2010 I have had service like that....I just drop them a call or email to say thanks but will go eslewhere...its amazing how quickly they get back to you..recently was going to buy a rifle from a dealer round here till I spoke on the phone and went in...changed my mind and walked out that sounds bad chap, was it nelsons? I've taken a similar view of some of the local gun shops, having hell and all trouble sorceing 6.5 ammo, no one seems all that fussed in getting some fmj stuff for the range, remmi is all that's available at the mo it seems, and at about £1.50 a pop, i'm taking some of mikee's advice and getting some reloading gear in the near future, either that or chop it in for a 243. Quote Link to comment Share on other sites More sharing options...
leeds chimp Posted December 30, 2010 Report Share Posted December 30, 2010 that sounds bad chap, was it nelsons? I've taken a similar view of some of the local gun shops, having hell and all trouble sorceing 6.5 ammo, no one seems all that fussed in getting some fmj stuff for the range, remmi is all that's available at the mo it seems, and at about £1.50 a pop, i'm taking some of mikee's advice and getting some reloading gear in the near future, either that or chop it in for a 243. no it was churchills...made me feel like I was not there. When I get one will be actually from Nelsons or Wymondham as they both took the time out to talk to me and what I was after which is a CZ 452 silloutte or something like that but for under £250 Quote Link to comment Share on other sites More sharing options...
Paddy Galore! Posted December 30, 2010 Report Share Posted December 30, 2010 no it was churchills...made me feel like I was not there. When I get one will be actually from Nelsons or Wymondham as they both took the time out to talk to me and what I was after which is a CZ 452 silloutte or something like that but for under £250 they can be funny sometimes, had quite a few bargains from them in the past, seems a shame every now and then they let themselves down with bad customer service, when other days they can't do enough for you it seems. wait awhile and something will turn up. Quote Link to comment Share on other sites More sharing options...
HDAV Posted December 30, 2010 Report Share Posted December 30, 2010 HAd similar from a dealer saw an ad on guntrader emailed and asked for more info and photos had a call, fine but why not email me back, he left a message so i returned his call to be told the photos were on guntrader, i told him they weren't, he checked, then agreed they weren't and said the chap that does the photos is on holiday for 2 weeks and i would have to wait til he was back......the guy on the phone was looking at the gun while on the phone but no way he get me a picture of it for 2 weeks..... I got the impression a guy from guntrader drives round RFD every 2 weeks and updates the listings and ads the photos, which may explain why it is so slow to be updated..... Quote Link to comment Share on other sites More sharing options...
gsm1968 Posted December 30, 2010 Report Share Posted December 30, 2010 I have a local dealer who I never buy from because he would hardly talk to you when you walked in the shop, never answered questions and generaly made it hard work to spend money in his shop. I have since spent thousands in another shop 20 miles further away. Quote Link to comment Share on other sites More sharing options...
Zapp Posted December 31, 2010 Report Share Posted December 31, 2010 I dont stand for poor service, ever. To clarify, I dont expect (or want) fawning 'suits you sir' service, but I do expect professionalism and courtesy. If you arent happy with how you and your transaction is being dealt with, politely inform the seller and then leave. Quote Link to comment Share on other sites More sharing options...
Doc Holliday Posted December 31, 2010 Report Share Posted December 31, 2010 Gentlemen, please allow me to shed some light on this matter for you. What you are experiencing here is what is commonly termed "The Great British approach to customer service". Now, it is generally regarded as an urban myth but don't be so quick to catagorise it as so. There are places that do offer exceptional customer service as standard and at no extra charge but, I'm afraid to say, these are very few and far between. Zapp, although your approach would bring their lack of customer service skills to the fore, they do tend to fall on deaf ears to the point of indifference. That is to say that they stare at you with an expression of "Well, what do you expect?". Case in hand, I went in to the Speedo shop in Bluewater about 6 weeks ago with Mrs H as she wa slooking for new cozzie. Customer service rating = -5. Sent an email to Speedo customer service and cc'd to shop. I went in just before xmas and still received the same level of service. Virtually one step away from "If it's not on the shelf then we ain't go it!" default line. Trouble is, this country is served by people who feel that life, and society, owe them a big favour because they are there to serve the client. Give me an Eastern European who is happy to help over some chav white trash with a chip on their shoulder anyday. Quote Link to comment Share on other sites More sharing options...
Schern Posted December 31, 2010 Report Share Posted December 31, 2010 Thing is it seems to be a fine line between customer service and the customer thinking they're being pressurised into buying something. When I worked in retail I used to get my head bitten off from time to time just for saying hello to someone who was browsing! Quote Link to comment Share on other sites More sharing options...
officerdibble777 Posted December 31, 2010 Report Share Posted December 31, 2010 I find the Americans are very good at customer services,supermarkets will pack your goods and take them to your car for you.A couple of years back I was buying some things in Pro Bass,the guy actually carried everything I bought around the store till I was finished shopping.Result is I buy almost everything I can when I go each year. john Quote Link to comment Share on other sites More sharing options...
Fisherman Mike Posted December 31, 2010 Report Share Posted December 31, 2010 I find the Americans are very good at customer services,supermarkets will pack your goods and take them to your car for you.A couple of years back I was buying some things in Pro Bass,the guy actually carried everything I bought around the store till I was finished shopping.Result is I buy almost everything I can when I go each year. john I can concur with that, I spent some time in America on Holiday in Maine..the retailers were very courteous and willing and not at all pushy. Couldnt do enough for you. Contrast that to the service an American gentleman I know was given in a recent department store near me and it made me slightly ashamed, particularly as the guy was expecting better from good old fashioned British manners and service. Quote Link to comment Share on other sites More sharing options...
berties Posted December 31, 2010 Report Share Posted December 31, 2010 I find the Americans are very good at customer services,supermarkets will pack your goods and take them to your car for you.A couple of years back I was buying some things in Pro Bass,the guy actually carried everything I bought around the store till I was finished shopping.Result is I buy almost everything I can when I go each year. john Yes you get the feeling in the states sales people are professional it's a good job ,over here we pay low wages and they are looked on like second class employment,in the states go in for a shirt and come out with cuff links and tie,other here go in for a shirt and you come out with nothing as all the staff are chatting by the till about what they did last night ,shooting supplies should be a dream job for a shooter and they should have passion and fire in the belly to seal the deal and upgrade the extras Quote Link to comment Share on other sites More sharing options...
Billy. Posted December 31, 2010 Report Share Posted December 31, 2010 Every time I scan across guntrader I see the same old poo. Last gem I saw: Sound Moderator Reflex Hampshire £225 Why even bother to advertise something if you can't even go to the trouble of clarifying some basic points. Quote Link to comment Share on other sites More sharing options...
wymberley Posted December 31, 2010 Author Report Share Posted December 31, 2010 Yes you get the feeling in the states sales people are professional it's a good job ,over here we pay low wages and they are looked on like second class employment,in the states go in for a shirt and come out with cuff links and tie,other here go in for a shirt and you come out with nothing as all the staff are chatting by the till about what they did last night ,shooting supplies should be a dream job for a shooter and they should have passion and fire in the belly to seal the deal and upgrade the extras Just a thought: "I don't pay good wages because I'm rich; I'm rich because I pay good wages." Robert Bosch Cheers Quote Link to comment Share on other sites More sharing options...
UKPoacher Posted December 31, 2010 Report Share Posted December 31, 2010 Doc's nailed it. We eat out in the UK and unless it's an Indian or Chinese restaurant the staff regard you as an imposition on their time. In Cyprus they can't do enough for you and are genuinely proud that you have chosen their restaurant. Some of the customer service from gun dealers is appalling. They don't return e-mails, haven't a clue about the expensive products they are selling and if you buy something from them that turns out to be broken they regard you as being at fault not them. Quote Link to comment Share on other sites More sharing options...
HDAV Posted December 31, 2010 Report Share Posted December 31, 2010 Doc's nailed it. We eat out in the UK and unless it's an Indian or Chinese restaurant the staff regard you as an imposition on their time. Got to say went to New York recently and most places (restaurants) service was awful and they charged 20% for the privilege! Knowing what its like working in retail when you have a passion for the stock, you very quickly start to die inside...However there is no excuse for not replying to emails, not accurately listing stock etc. I think part of the problem especially with guntrader is RFD's who are not computer/Internet savvy and are using at their log only put the legally required log details in and thats what you see on the website! Quote Link to comment Share on other sites More sharing options...
Alycidon Posted December 31, 2010 Report Share Posted December 31, 2010 I opened a retail business a year ago after over 40 years in wholesale. I have always tried to give my customer 'best advice' for them, this is not normally best advice for me selling product but it has always stood me in good stead I feel. I visited most of my competitors before opening in order to ***** the likely level of competition, info was good in the nearest two but the rest varied from poor to actually illegal. A Quote Link to comment Share on other sites More sharing options...
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