kennett Posted December 11, 2018 Report Share Posted December 11, 2018 Morning all, sent a pair of Meindl boots with parcel force on next day delivery at the beginning of the month. According to tracking it was delivered and signed for the next day, with a scan of the signature showing up on the website. However, the buyer is claiming he never had it, what do I do now? Quote Link to comment Share on other sites More sharing options...
Mice! Posted December 11, 2018 Report Share Posted December 11, 2018 contact parcel force and get confirmation of delivery, sounds like their trying to scam you? Have they paid? Quote Link to comment Share on other sites More sharing options...
kennett Posted December 11, 2018 Author Report Share Posted December 11, 2018 Yes he paid by PayPal, and I've moved the money out into my HSBC account Quote Link to comment Share on other sites More sharing options...
Jongwe Posted December 11, 2018 Report Share Posted December 11, 2018 21 minutes ago, Mice! said: contact parcel force and get confirmation of delivery, sounds like their trying to scam you? Have they paid? Agreed. Someone signed for them, so really it is over to Parcel Force to confirm delivery to the address in writing imo. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted December 11, 2018 Report Share Posted December 11, 2018 We suffered a similar situation last year at work. When asked for proof the post Office came back with a signature and surname of none of us at work. They maintained the package had been delivered and signed for because there was a name and signature. Not really up to much. We now use the more expensive system but I have little faith in that either. Quote Link to comment Share on other sites More sharing options...
snow white Posted December 11, 2018 Report Share Posted December 11, 2018 I was waiting for ipad to come seen van go up drive to farm house then come back down when i went up to farm driver had droped it of in porch and signed is machine his self i phoned up p.force and made a complaint not heard anythink since thats been 6 months ago Quote Link to comment Share on other sites More sharing options...
Jongwe Posted December 11, 2018 Report Share Posted December 11, 2018 25 minutes ago, snow white said: I was waiting for ipad to come seen van go up drive to farm house then come back down when i went up to farm driver had droped it of in porch and signed is machine his self i phoned up p.force and made a complaint not heard anythink since thats been 6 months ago Had a courier leave a parcel on my door step in the rain the other day. Quote Link to comment Share on other sites More sharing options...
guzzicat Posted December 11, 2018 Report Share Posted December 11, 2018 12 minutes ago, Jongwe said: Had a courier leave a parcel on my door step in the rain the other day. Ours are friendly & reliable,one left a card last week as we were out,he drove past later in the day, saw we were in & knocked on door to deliver, just luck of the draw I suppose. Quote Link to comment Share on other sites More sharing options...
Jongwe Posted December 11, 2018 Report Share Posted December 11, 2018 2 minutes ago, guzzicat said: just luck of the draw I suppose Definitely as sometimes they try to deliver next door when the weather isn't good (which they didn't in this case even though they made a delivery next door). My nosey neighbour watched the whole thing - lol Quote Link to comment Share on other sites More sharing options...
hod Posted December 11, 2018 Report Share Posted December 11, 2018 2 hours ago, kennett said: Morning all, sent a pair of Meindl boots with parcel force on next day delivery at the beginning of the month. According to tracking it was delivered and signed for the next day, with a scan of the signature showing up on the website. However, the buyer is claiming he never had it, what do I do now? Was it an eBay transaction? Having it signed for covers you as far as they are concerned, in my past experience. Quote Link to comment Share on other sites More sharing options...
hodge911 Posted December 11, 2018 Report Share Posted December 11, 2018 +1 for driver leaving parcel on step and signing the machine . I asked for proof of signature to verify it was not my signature but nothing came of it very frustrating I thought of calling into local police station to report but didn,t due to the value only being low Quote Link to comment Share on other sites More sharing options...
kennett Posted December 11, 2018 Author Report Share Posted December 11, 2018 1 hour ago, hod said: Was it an eBay transaction? Having it signed for covers you as far as they are concerned, in my past experience Sold through a group on Facebook, I have the receipt of postage and a screenshot of the Parcel force delivery page with signature so I would hope I can prove I'm not at fault Quote Link to comment Share on other sites More sharing options...
andrewluke Posted December 11, 2018 Report Share Posted December 11, 2018 this is what happensed when the postman tried to tuck me up. i purchased a book from ebay which cost £2 at the same time i sold an item on ebay so was waiting for payment via post, book arrives which i had to sign for,no sign of ebay payment?, i got in touch with buyer which i was waiting for payment from, buyer says i've received payment because i had signed for it and they sent tracking number,i checked tracking no. and there was my signature, what the postman had done was peeled off the "signed for" sticker from the envelope containing payment and stuck it on the book i had received so making look as if i had received payment,very cunning Quote Link to comment Share on other sites More sharing options...
Mice! Posted December 11, 2018 Report Share Posted December 11, 2018 8 hours ago, Jongwe said: Definitely as sometimes they try to deliver next door when the weather isn't good (which they didn't in this case even though they made a delivery next door). My nosey neighbour watched the whole thing - lol We take in all sorts for neighbours and get stuff left out of the rain thankfully, also normally watched by a nosey neighbour 😃 5 hours ago, andrewluke said: what the postman had done was peeled off the "signed for" sticker from the envelope containing payment and stuck it on the book i had received so making look as if i had received payment,very cunning sneaky beep! Quote Link to comment Share on other sites More sharing options...
lopylui Posted December 11, 2018 Report Share Posted December 11, 2018 Had two books in cardboard sleves thrown over gate at the side of our house... during heavy rain. It was delivered by a pair of tracksuit wearing lowered vw golf driving "professionals"! Luckily no damage as water didnt make it through to the books but if they were left any longer would have been ruined. Quote Link to comment Share on other sites More sharing options...
martyn2233 Posted December 11, 2018 Report Share Posted December 11, 2018 I’ve had parcels left in blue bin on blue bin day 😂 😂 next wasn’t happy that £600 school clothes that’s was ordered was in the land fill some where driver never to be seen again thank god Quote Link to comment Share on other sites More sharing options...
Lord Geordie Posted December 11, 2018 Report Share Posted December 11, 2018 I got a text a few days back saying “your parcel has been delivered! Got home to a note saying it’s in your blue bin! Would have been grand had it been blue bin day! Crazy when you think of the cost some articles are to send. Quote Link to comment Share on other sites More sharing options...
Jongwe Posted December 12, 2018 Report Share Posted December 12, 2018 13 hours ago, Mice! said: We take in all sorts for neighbours and get stuff left out of the rain thankfully, also normally watched by a nosey neighbour lol - sometimes it's nice to have those nosey neighbours. Quote Link to comment Share on other sites More sharing options...
sportsbob Posted December 12, 2018 Report Share Posted December 12, 2018 On 11/12/2018 at 06:35, kennett said: Morning all, sent a pair of Meindl boots with parcel force on next day delivery at the beginning of the month. According to tracking it was delivered and signed for the next day, with a scan of the signature showing up on the website. However, the buyer is claiming he never had it, what do I do now? We had this and this is what we did to avoid a credit card chargeback. In our case the recipient stated he was carded and says the delivery driver said the item was in the back garden however the item was signed for in his name. Firstly we said he needed to contact the police for a crime number as it was needed to make a claim against the insurance ( I lied but said anyway ). Then you need to contact parcelforce and open a claim stating the recipient says he has not recieved it. Parcelforce will send the recipient a form to complete. If and when they receive the completed for m back you will get compensation. If the recipient does not complete the form there is then an implied admission that they have indeed received the item. In our case the recipient did neither and we were not subjected to a chargeback as a result of there attempts to gain a free item by fraudulent means. In your case PayPal will probably rule in your favour as you have a signature but with paypal you never know. Quote Link to comment Share on other sites More sharing options...
Jongwe Posted December 12, 2018 Report Share Posted December 12, 2018 1 minute ago, sportsbob said: We had this and this is what we did to avoid a credit card chargeback. In our case the recipient stated he was carded and says the delivery driver said the item was in the back garden however the item was signed for in his name. Firstly we said he needed to contact the police for a crime number as it was needed to make a claim against the insurance ( I lied but said anyway ). Then you need to contact parcelforce and open a claim stating the recipient says he has not recieved it. Parcelforce will send the recipient a form to complete. If and when they receive the completed for m back you will get compensation. If the recipient does not complete the form there is then an implied admission that they have indeed received the item. In our case the recipient did neither and we were not subjected to a chargeback as a result of there attempts to gain a free item by fraudulent means. In your case PayPal will probably rule in your favour as you have a signature but with paypal you never know. Sounds like the best solution to me. Quote Link to comment Share on other sites More sharing options...
kennett Posted December 12, 2018 Author Report Share Posted December 12, 2018 I called Parcel force yesterday and they are going to interview the driver and see what he says, then take it from there. Just hassle I didn't need! Quote Link to comment Share on other sites More sharing options...
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