steve_b_wales Posted October 4, 2020 Report Share Posted October 4, 2020 My daughter signed up with the above, and my family use her account to order goods. I ordered Araldite rapid (which I needed quickly) and to get the Prime offer, I had to order 3 lots. No problem there. They were supposed to be delivered next day (yesterday) but Amazon have used good old R. Mail, who sent a message saying that the package is delayed, and won't be delivered until 6th-7th! Usually, Amazon use their own couriers. Quote Link to comment Share on other sites More sharing options...
mellors Posted October 4, 2020 Report Share Posted October 4, 2020 18 minutes ago, steve_b_wales said: My daughter signed up with the above, and my family use her account to order goods. I ordered Araldite rapid (which I needed quickly) and to get the Prime offer, I had to order 3 lots. No problem there. They were supposed to be delivered next day (yesterday) but Amazon have used good old R. Mail, who sent a message saying that the package is delayed, and won't be delivered until 6th-7th! Usually, Amazon use their own couriers. Had the same. Think you have to check its coming from amazon direct to get prime nxt day and not third party. Quote Link to comment Share on other sites More sharing options...
JohnfromUK Posted October 4, 2020 Report Share Posted October 4, 2020 I have Amazon Prime - mainly for the 'free' premium delivery. Generally it is reliable, but two things to watch for; It claims 'next day', but a number of items that are marked as 'free delivery for Prime members' aren't actually true 'next day', often being two days. It is quite clearly stated, but a bit 'misleading' to call it 'next day'. About 90+% of the time - they do meet promised delivery, but occasionally they don't and very occasionally the parcel never arrives (in which case replacement/refund is quick and easy). Quote Link to comment Share on other sites More sharing options...
ph5172 Posted October 4, 2020 Report Share Posted October 4, 2020 I have had a few items delivered via Royal Mail from amazon. if I recall they were all sent 48hr. I think amazon were told they couldn’t use the next day delivery tag anymore as they were not fulfilling it in a good amount of cases. Quote Link to comment Share on other sites More sharing options...
fatchap Posted October 4, 2020 Report Share Posted October 4, 2020 Also when it says Get it today before 10pm you have to make sure your click that at checkout as it won't be automatically on it. It will usually be on the option below, Free next day for instance. Quote Link to comment Share on other sites More sharing options...
peck Posted October 4, 2020 Report Share Posted October 4, 2020 Its probably coming from China. Quote Link to comment Share on other sites More sharing options...
JTaylor91 Posted October 4, 2020 Report Share Posted October 4, 2020 If you really wanted you could complain that it took longer than you expected. I’ve done it before and had a refund for low value items. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted October 4, 2020 Author Report Share Posted October 4, 2020 8 minutes ago, JTaylor91 said: If you really wanted you could complain that it took longer than you expected. I’ve done it before and had a refund for low value items. As it's my daughter's account, I'll mention it to her. The annoying part was that to get Prime next day delivery, 3 of the same items had to be ordered! Quote Link to comment Share on other sites More sharing options...
Mice! Posted October 4, 2020 Report Share Posted October 4, 2020 13 minutes ago, steve_b_wales said: As it's my daughter's account, I'll mention it to her. The annoying part was that to get Prime next day delivery, 3 of the same items had to be ordered! That's what I would quote, say you only ordered 3 for the delivery and you'll probably get a refund. Quote Link to comment Share on other sites More sharing options...
humperdingle Posted October 4, 2020 Report Share Posted October 4, 2020 15 minutes ago, steve_b_wales said: As it's my daughter's account, I'll mention it to her. The annoying part was that to get Prime next day delivery, 3 of the same items had to be ordered! I’ve never experienced that before. I usually click the little “Prime” filter, which shows only Prime delivery options on a search. Quote Link to comment Share on other sites More sharing options...
Dougy Posted October 4, 2020 Report Share Posted October 4, 2020 If it states that you need to order a min of 3 items then fair enough, it states that at time of ordering. Small price items would not be worth packing and transport costs would they ? hence upping the minimum amount. Yesterday I ordered a light for the back of the truck,it is in the back of the truck now, and using Amazon Gift card it was £5 cheaper. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted October 4, 2020 Author Report Share Posted October 4, 2020 51 minutes ago, humperdingle said: I’ve never experienced that before. I usually click the little “Prime” filter, which shows only Prime delivery options on a search. When ordering, to get the 'Prime next day' offer, I had to order three of the item. 16 minutes ago, Dougy said: If it states that you need to order a min of 3 items then fair enough, it states that at time of ordering. Small price items would not be worth packing and transport costs would they ? hence upping the minimum amount. Yesterday I ordered a light for the back of the truck,it is in the back of the truck now, and using Amazon Gift card it was £5 cheaper. I've ordered a memory card via Prime next day in the past, and it arrived as expected. Quote Link to comment Share on other sites More sharing options...
moondoggy Posted October 4, 2020 Report Share Posted October 4, 2020 3 hours ago, steve_b_wales said: My daughter signed up with the above, and my family use her account to order goods. I ordered Araldite rapid (which I needed quickly) and to get the Prime offer, I had to order 3 lots. No problem there. They were supposed to be delivered next day (yesterday) but Amazon have used good old R. Mail, who sent a message saying that the package is delayed, and won't be delivered until 6th-7th! Usually, Amazon use their own couriers. I complained about something like that and got my months fee refunded. It doesn’t hurt to give them a call to complain. Quote Link to comment Share on other sites More sharing options...
JohnfromUK Posted October 4, 2020 Report Share Posted October 4, 2020 3 minutes ago, moondoggy said: It doesn’t hurt to give them a call to complain. The callback system they operate is very quick and good in my experience Quote Link to comment Share on other sites More sharing options...
Dougy Posted October 4, 2020 Report Share Posted October 4, 2020 18 minutes ago, steve_b_wales said: When ordering, to get the 'Prime next day' offer, I had to order three of the item. I've ordered a memory card via Prime next day in the past, and it arrived as expected. I dont know Steve, i was just thinking about the most logical reason, i have received items that i ordered the night before, similar to yesterday. No fuel cost from me and i can spend a few minutes on PW.. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted October 4, 2020 Author Report Share Posted October 4, 2020 3 minutes ago, Dougy said: I dont know Steve, i was just thinking about the most logical reason, i have received items that i ordered the night before, similar to yesterday. No fuel cost from me and i can spend a few minutes on PW.. It's strange I know. I've asked my daughter to lodge a complaint with Amazon, perhaps I'll get a few bob back. Quote Link to comment Share on other sites More sharing options...
humperdingle Posted October 4, 2020 Report Share Posted October 4, 2020 Yeh it’s definitely worth asking. There are loads of independent sellers on Amazon. Fulfilled by or sold by Amazon are usually what I try to stick to. Pun intended. Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted October 4, 2020 Author Report Share Posted October 4, 2020 4 hours ago, humperdingle said: I’ve never experienced that before. I usually click the little “Prime” filter, which shows only Prime delivery options on a search. Same here. Quote Link to comment Share on other sites More sharing options...
discobob Posted October 4, 2020 Report Share Posted October 4, 2020 One of our subscribe and save (toilet roll) didn't turn up and online said multiple of things. I made two phonecalls about it - assured on the second (when I could still have ordered it for next day for £16) that it would be coming. On checking later it said not available so I went to just order it next day to find they had gone up to £25 (don't you just love dynamic pricing) so another phone call - I got refunded £27 onto my account - and ordered a pack 50% bigger!! for £26 so free trips to the you know where for the next 4 or 5 months Quote Link to comment Share on other sites More sharing options...
steve_b_wales Posted October 5, 2020 Author Report Share Posted October 5, 2020 UPDATE: The items (3 pks of Araldite Rapid glue) arrived this afternoon, and my daughter informed me that after she lodged a complaint with Amazon, a refund (not sure how much) will be credited to my card. Quote Link to comment Share on other sites More sharing options...
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