countryman Posted September 11, 2013 Report Share Posted September 11, 2013 Does anyone know if there is a contact telephone number for Ramsbottom, i have tried to Email them but no reply, i take it they are still in business Thanks Chris Quote Link to comment Share on other sites More sharing options...
stumpy69 Posted September 11, 2013 Report Share Posted September 11, 2013 From their site https://www.gunspares.co.uk/shopcustcontact.asp Information Company T.W.Chambers & Co (Gun & Riflemakers) Address PO Box 5745 Dingwall Ross-Shire IV16 9WF Scotland Phone +44 (0)1349 832974 Fax +44 (0)1349 830498 Email sales@gunspares.co.uk Quote Link to comment Share on other sites More sharing options...
andy draper Posted September 11, 2013 Report Share Posted September 11, 2013 They are in poulton-le-fylde near blackpool,try looking on yellow pages,they must hve a number somewhere or how do suppliers get in touch,Funny they don't have it on their site though. andy. Quote Link to comment Share on other sites More sharing options...
Big Mat Posted September 11, 2013 Report Share Posted September 11, 2013 From their site https://www.gunspares.co.uk/shopcustcontact.asp Information Company T.W.Chambers & Co (Gun & Riflemakers) Address PO Box 5745Dingwall Ross-Shire IV16 9WF Scotland Phone +44 (0)1349 832974 Fax +44 (0)1349 830498 Email sales@gunspares.co.uk I think you've got the wrong company! Quote Link to comment Share on other sites More sharing options...
countryman Posted September 11, 2013 Author Report Share Posted September 11, 2013 I have spoke to them by phone before, it is strange that they seem to have no contact number, i am after a sight that is out of stock at the moment, and wanted to know how long before its back in. Chris Quote Link to comment Share on other sites More sharing options...
stumpy69 Posted September 11, 2013 Report Share Posted September 11, 2013 (edited) ******. I always get those two mixed up! Edited September 11, 2013 by stumpy69 Quote Link to comment Share on other sites More sharing options...
Iced Tiger Posted September 11, 2013 Report Share Posted September 11, 2013 Pity they don't do local pick ups, just down the road from me. Quote Link to comment Share on other sites More sharing options...
manton Posted September 11, 2013 Report Share Posted September 11, 2013 I think there is some confusion with this topic. J S Ramsbotton as far as I know has no connection with Chambers. Quote Link to comment Share on other sites More sharing options...
andy draper Posted September 12, 2013 Report Share Posted September 12, 2013 Pity they don't do local pick ups, just down the road from me. Yes it is,they are on a little ind.estate,i would like to go too and have a mooch around.It's ok this mail order set up,but there is nothing like seeing the item before you buy it.It's a lot of hassle if you don't like it,and have to return it,then wait for another,you also haven't seen. andy. Quote Link to comment Share on other sites More sharing options...
Clubshot Posted September 13, 2013 Report Share Posted September 13, 2013 Reason the prices are good - it's not a expensive Showroom with Staff - Always been pure Mail Order - BOB/R Quote Link to comment Share on other sites More sharing options...
Muddy Funker Posted September 14, 2013 Report Share Posted September 14, 2013 Outstanding company, They've had my repeat business for years and will carry on doing so. Quote Link to comment Share on other sites More sharing options...
peek-at Posted September 23, 2013 Report Share Posted September 23, 2013 sales@jsramsbottom.com I have always had replies..... Quote Link to comment Share on other sites More sharing options...
mickyh Posted September 23, 2013 Report Share Posted September 23, 2013 Outstanding company, They've had my repeat business for years and will carry on doing so. +1 Quote Link to comment Share on other sites More sharing options...
demonwolf444 Posted September 23, 2013 Report Share Posted September 23, 2013 outstanding company, i ordered the wrong item and the right item was a fiver more, they sent it at no extra charge provided i returned the original. Quote Link to comment Share on other sites More sharing options...
Fisheruk Posted September 23, 2013 Report Share Posted September 23, 2013 +1 +1 best mail order company I have dealt with. In the past they use to have telephone orders but when they moved to the Fylde they went mail order only. Still do business with them and always responsive to emails. Really nice people to deal with. Quote Link to comment Share on other sites More sharing options...
aris Posted September 23, 2013 Report Share Posted September 23, 2013 Similar experience. The sign of a good business in the 21st century - prompt response to email. Quote Link to comment Share on other sites More sharing options...
aris Posted February 6, 2014 Report Share Posted February 6, 2014 Similar experience. The sign of a good business in the 21st century - prompt response to email. Sadly - after a very poor customer service experience, I will never use this outfit again. All is fine and well when things go right, but when they go wrong, they treat you like a fool, and do not adhere to Distance Selling Regulations. Never again. I'm sure 99% of people have good experiences though - sadly, I'm one of the 1% where they sent me a faulty product, I returned it, and then they sent me the product again with the same fault - and this is after claiming to have 'checked' it and refusing to acknowledge the fault. I returned that again and they claim they never received it. Quite possible if for not the fact that they offered to refund me anyway if I left positive feedback on eBay - a bit suspicious to say the least. So there you have it - i'm out of pocket through no fault of my own. On the other hand, I had a fault with my Beretta shotgun slip recently. I took it back to the RFD where I bought it, and he is arranging a replacement for me (they are out of stock). I suppose you get the service you pay for. Quote Link to comment Share on other sites More sharing options...
philm Posted February 6, 2014 Report Share Posted February 6, 2014 Try this 01535 605445 Says Yorkshire but links to their site! Quote Link to comment Share on other sites More sharing options...
Theskyfox Posted February 6, 2014 Report Share Posted February 6, 2014 Just bought a 7 Litre 300 bar air cylinder off them, £40 cheaper than my local RFD and free delivery. If I get time I'll look at my receipts and see if there are contact details on there. -Andrew Quote Link to comment Share on other sites More sharing options...
aris Posted February 6, 2014 Report Share Posted February 6, 2014 Contact is not an issue - they respond to e-mails. Just not the kind of responses I expect from a quality customer-focused retailer. Caveat emptor. Quote Link to comment Share on other sites More sharing options...
Dekers Posted February 6, 2014 Report Share Posted February 6, 2014 Sadly - after a very poor customer service experience, I will never use this outfit again. All is fine and well when things go right, but when they go wrong, they treat you like a fool, and do not adhere to Distance Selling Regulations. Never again. I'm sure 99% of people have good experiences though - sadly, I'm one of the 1% where they sent me a faulty product, I returned it, and then they sent me the product again with the same fault - and this is after claiming to have 'checked' it and refusing to acknowledge the fault. I returned that again and they claim they never received it. Quite possible if for not the fact that they offered to refund me anyway if I left positive feedback on eBay - a bit suspicious to say the least. So there you have it - i'm out of pocket through no fault of my own. On the other hand, I had a fault with my Beretta shotgun slip recently. I took it back to the RFD where I bought it, and he is arranging a replacement for me (they are out of stock). I suppose you get the service you pay for. Nobody is perfect and mistakes can happen but that doesn't sound good, my experiences with JSR have been good, even when problems have developed. Quote Link to comment Share on other sites More sharing options...
NIGHT SEARCHER Posted February 6, 2014 Report Share Posted February 6, 2014 I have had loads of them over the years. Going back to the 80s. I have had Scopes. Pistols. Rifles. Of them before the laws changed. They always give outstanding Service when they were based in Keighley. And you could ring them to place an order. Since they have gone Email. Internet based only they must be losing a lot of trade. The last time i managed to speak to them i asked them what the hell is going on. I was told they don`t want there staff losing time taking orders over the phone. Or dealing with customers with faulty goods. When they should be picking and packaging. I was that pis*** with them i haven`t had anything of them in over four years. Quote Link to comment Share on other sites More sharing options...
Peskyfoxs Posted February 6, 2014 Report Share Posted February 6, 2014 0844 8481400 acording to the ebay shop Quote Link to comment Share on other sites More sharing options...
aris Posted February 6, 2014 Report Share Posted February 6, 2014 Nobody is perfect and mistakes can happen but that doesn't sound good, my experiences with JSR have been good, even when problems have developed. I too have had good experiences. I bought my gunsafe from them (though that came direct from Brattonsound - they just took the order). Just takes one bad transaction to sour a business relationship My personal business philosophy is customer is King - never argue with them, and treat them like you would like to be treated yourself. You might lose out on one transaction, but in the long term you gain. As much as I despise Amazon.co.uk's tax avoidance and other chicanery - they have this philosophy down to a tee - one of the reasons they are so successful. Sadly this doesn't seem to be JSR's philosophy. Quote Link to comment Share on other sites More sharing options...
johnbaz Posted February 23, 2014 Report Share Posted February 23, 2014 Had a young lad selling a Stealth this week on Facebook using my pic!! I asked him if it was the actual gun in the pic YES was the reply!! He got a shock when I proved he was a liar and probably scammer He was (by his own admission) only 14 years old too, a crime in itself When he realised he'd been outed the little *** tried threatening me He then removed the thread when everyone started on at him!! I hate it when people lose money to these fraudsters I was done out of a Crosman pistol over on the Hunting life forum so I know what it feels like but I was lucky, I was only conned out of £40, the scammer was a company director though :o Mind you, the company was listed as 'Daddys' John Quote Link to comment Share on other sites More sharing options...
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