Cosd Posted January 13, 2009 Report Share Posted January 13, 2009 P.C World did me over a beauty bought a lap top off them 15 months later took it back hard drive dead,guy said it's out of warranty no isaid i opted for the five year cover,nah nothing on our computer about that he said.So i had him check again no nothing so left and paid for repaires my self. Last month got a letter from them saying my 5 year warranty was nearly up. Still havent calmed down enough to go see them yet. stag Staglioni I work for Dixons (Dixons also own PC World) head office in IT, I read your post and if you have the receipt for your repair and your 5 year warranty cover, I'd be more than happy to have a word with some senior people here to see if I can help you out. Going back to the original thread, I don't think £30 or being charged for receiving a gun is wrong. I do think the owner could have handled the situation a bit more diplomatically. If a member of his staff made an honest mistake he could have explained the mistake and maybe met you half way as a gesture. When trying to buy my first shottie I kept popping into my local gun shop and looking at his second hand guns. I never found anything I liked, what he did have was not in good condition and he wanted top ££'s for them; Eventually I bought a gun from a forum member and had it delivered to this shop. The shop owner knew I'd been in there on many occasions trying to find a gun but when I turned up to collect my gun he basically ran the gun down even though it was by far better condition and value compared to anything he offered me. He's a miserable *** most times so I only go there if I am desperate now. I choose to go an extra 15 miles away to a gun shop in St Albans where I get good service with a smile. Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted January 13, 2009 Report Share Posted January 13, 2009 One gun shop by me also had terrible customer service. I also think being a regular shooter they didn't give you much interest Well thank god Mid Wales Shooting Centre has opened a gun shop much closer to me and the gun who runs it has some of the best customer service I have ever seen! Always talks to you when you go in, he knows every customers name by memory and he will let you look at and handle any gun in the shop! This is where I choose to spend my money Quote Link to comment Share on other sites More sharing options...
Anni Posted January 13, 2009 Report Share Posted January 13, 2009 I think nowadays shops of anykind cant afford to treat customers in this way. What with the internet and the means of customers being able to contact thousands of people allmost instantly. For thirty quid I would have just let it go and made it up else where. I used to use a shop in stockport for car parts I was spending a fair few quid at the time There was a guy who worked there who's attitude was shocking. And i mean shocking It was allmost funny it was that bad. Anyway I got so fed up with it i used to just wait untill another assistant became free I just told them I didnt want to be served by him. One shop assistant told me he was like that with everyone who came in. Couldnt understand why they kept him employed?? Quote Link to comment Share on other sites More sharing options...
Breastman Posted January 13, 2009 Report Share Posted January 13, 2009 i told the shpo immediatley that i would never use them again i have also informed all people i know as there are plenty other gun dealers in the area that iam sure would never treat a customer in this manner Bradford Stalker is the RFD i use the most simply because it is the closest to me and i must be charmed as i've had nothing but positive experiences there! Other than B/S, Bagnall and Kirkwood (far too expensive) and The Barbican Armoury (not much choice) can you give me the details of any other places close by as i like to shop around? I've been to Wheldon Gun Room and Deep Blue but they're on the very edge of what i'd call 'nearby' and the cost of getting there negates any savings you'd make by lower prices. Cheers Mark Quote Link to comment Share on other sites More sharing options...
Blackbart Posted January 13, 2009 Report Share Posted January 13, 2009 The fee they charge for recieving a gun for you should be discretionary.If i spent lots of wonga in there buying guns, ammo, kit, etc etc..why shouldnt they do it for nowt..?It doesnt cost them a penny to recieve it and its called "good customer relations" On the other hand if you spend very little or next to nowt in there,they would be daft not to charge you what they can,and the going rate is about £30 Either way the owner shouldnt be effin and blinding down the phone at anyone(if thats what he done) Quote Link to comment Share on other sites More sharing options...
cubix Posted January 13, 2009 Report Share Posted January 13, 2009 I have had nothing but good experiences with them. Last time I was there about 2 weeks ago and the guy was actually apologising profusely to a customer for not having something in stock. He doesn't seem the aggressive type. Having had the Deep Blue experience I now go to BS for shotgun stuff and Barbican for reloading gear. RFD transfer costs - lot of pain in the backside paperwork goes along with it. Quote Link to comment Share on other sites More sharing options...
shaun4860 Posted January 13, 2009 Report Share Posted January 13, 2009 I have had nothing but good experiences with them. Last time I was there about 2 weeks ago and the guy was actually apologising profusely to a customer for not having something in stock. He doesn't seem the aggressive type. Having had the Deep Blue experience I now go to BS for shotgun stuff and Barbican for reloading gear. RFD transfer costs - lot of pain in the backside paperwork goes along with it. I would put money on this being the guy that works there rather than the owner..... The son wasnt too bad but he and his dad had a falling out leaving the dad to run the shop......although he tends to hide away most of the time.....he is still not the best advert for the shop though... shaun Quote Link to comment Share on other sites More sharing options...
coptleigh Posted January 13, 2009 Report Share Posted January 13, 2009 (edited) I bought my son a 20bore O/U SSTE some time ago, upon return home with it, took it out to put a few carts through it, wouldn't eject properly, then it started firing both barrels at once, so immediatley got on the phone to them, they didn't believe me at first, then said bring it back and we'll check it!!!!!!!!!!! So I did, and sure enough it did the same thing, he then shrugged his shoulders and reluctantly gave me my money back. They said they were selling it on behalf of somebody, and would let them know to see if 1, he would reduce the price, allowing for it to be fixed 2 if he still wished to sell it or so thats what I assumed I left my details etc and heard nothing further. Some weeks later, in the shop and here is the same gun, same price on display. I asked if this was the same gun and had it been fixed on behalf of the owner, they said it was there gun and were not aware of it being fixed!!!! So I continued with the conversation, that I recognised it as the one I bought from them that was faulty, again they disputed this, until they checked some records and sure enough it had been away for repair and it was always their gun, then just blank looks!!! So you just can't trust what they say really, no intentions of getting back to me or negotiating on the price, not even an apology for having the ****E frightened out of me at the first incident, when two carts off on one pull. I heard he is after selling it, hope someone else buys it, someone with some integrity and manners, Forgot to add, this was at B & S I go to Richardsons garden centre near Seaham now for my carts, and any other bits and bobs, always pleasant and nothing is a problem. Edited January 13, 2009 by coptleigh Quote Link to comment Share on other sites More sharing options...
MM Posted January 13, 2009 Report Share Posted January 13, 2009 The fee they charge for recieving a gun for you should be discretionary.If i spent lots of wonga in there buying guns, ammo, kit, etc etc..why shouldnt they do it for nowt..?It doesnt cost them a penny to recieve it and its called "good customer relations" On the other hand if you spend very little or next to nowt in there,they would be daft not to charge you what they can,and the going rate is about £30 Either way the owner shouldnt be effin and blinding down the phone at anyone(if thats what he done) same with tackle shops. if you go in and spend a few hundred quid on a rod, and a few packs of worm, i would expect to pay for the worm. they have got keep the customer happy, as its hard enough these days. Quote Link to comment Share on other sites More sharing options...
mudpatten Posted January 13, 2009 Report Share Posted January 13, 2009 I visited Raker just outside Petworth in West Sussex to buy some cartridges over the weekend it being my first visit to this establishment. Due to some technical misinformation on their part I came home with a thousand of the wrong cartridges. On phoning them up I was told to open a box of twenty five and try them "on the house" to see if they suited. Unfortunately they did`nt so I had to take them back to be exchanged, a round trip of almost fifty miles. The staff were polite and apologetic and the £10 difference in price between the wrong ammo and the correct stuff was immediately waived. Having recognised their mistake they went out of their way to correct it. Excellent customer service and I`ll certainly be going back. Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted January 13, 2009 Report Share Posted January 13, 2009 R.E. Staglioni-ir your p.c. was only 15 months old they should repair it free of charge-the years warranty is over and above your rights as laid out in the sale of goods act.Take it back and when they quote the year warranty explain that you are not interested in this but that you are using your rights under the sale of goods act.The law states that any item you buy must last a "reasonable" time -if you paid the asking price and the unit was new then let them know that any refusal of repair will be followed by a court summons from the small claims court-ask for the managers name so that the summons can be addressed accordinly-you are within your rights to do this-speak to C.A.B. for free advice-go for it and watch the ba****ds sweat. Quote Link to comment Share on other sites More sharing options...
Fuddster Posted January 14, 2009 Report Share Posted January 14, 2009 Interesting report on Bradfords. As a keen lad some 20 years ago I remember when BS started out selling cartridges from his garage attached to his house-very humble beginnings that have clearly been lost. Bought several guns from them over the years but always found the attitude of -if your're not spending then P off' moved away from tyneside now so will never return to BS for that alone. Owner was always miserable.Son was a bit more jolly. Sod 'em fudd Quote Link to comment Share on other sites More sharing options...
Vince Green Posted January 14, 2009 Report Share Posted January 14, 2009 There used to be a gunshop in Edgeware years ago called Chubbs and the owner was a complete snob. If you went in wearing tweeds and has a posh accent he was all over you. Go in wearing jeans and a local accent and he could hardly bring himself to serve you. But what about all those really great and helpful shops that there are around? Lets hear it for them. I nominate Gunshop in Cat Hill East Barnet and its owner Joe Beatham as "best gunshop in the south" How about some others? Quote Link to comment Share on other sites More sharing options...
starlight32 Posted January 14, 2009 Report Share Posted January 14, 2009 Prehaps have to see it from a gunshop point of view........ Out of all the businesses you could have could it be the most difficult??? You are selling highly polictical products.. One mistake at any time and you lose your business to old plod. Have to put up with endless dreamers coming in everyday window shopping/mauling guns and giving large when in reality they could'nt even afford a single barrel baikal? Last week I watched as my very helpful gunsmith patiently assist a person for 1/2 an hour who was looking at various rifles- stopping off at a Tikka 243. I thought the customer was a complete ****... Remarks like 'This is a bit of me and all that' Crux of the story he did'nt even have firearms cert...Nor a SGC to boot..... But was 'Thinking of getting one' Yere right I thought. It was at this point after my patient waiting that I stepped in for the gunsmith to save his embarrassment. 'Off you go kid and do some homework before you make yourself look more of a **** than you already have'. I have to admit if I was a gunshop owner I would filter out the dreamers and non spenders as at the end of the day you ain't selling sweets are you?. Regards starlight32 Quote Link to comment Share on other sites More sharing options...
jayward Posted January 14, 2009 Report Share Posted January 14, 2009 (edited) When i started out shooting I also came across a dealer with a stinking attitude regarding RFD transfer in fact i recall posting about and Opening a can of worms hahha What i did was never enter there shop again ever !! And in the end i got the transfer free no charge !! The shop that did the transfer free benefits from a large wad of my cash regularly , As i say i was just starting out & my other 1/2 also took up the sport with me . So we needed may shotgun related items , I will say ive spent a good few ££££ in the shop that looked after me But not One penny Arsey boys shop .. Its not the £30 or whatever fee that put me of it was the attitude rude arrogant and unhelpful it put me right off I instantly made the decision i did not want to give this shop any of my cash and i stuck to my Guns ..The shops i frequent i have found to be helpful and understanding even before i spent any $$$ ... I assume its a bit of a kick in the teeth for them as its no sale So it could be viewed as a lost sale on the other hand its a potential customer with $$$ to spend I guess its a tough call really ... i would point out that you can use many members from www.rfdnetwork.co.uk/ this was set up for air guns but as there RFD,S the majority can and will assist in transfers of shotguns well in my experience anyway i live a very short way from B.A.R And there charge to me is £10 and there happy to do it for me again its a customer through the door for them also try http://www.gundealer.net/ that lists many reg RFD,S I leaned may years ago and this has stood me in good stead . You cant tell or see if any one has Money The most likely looking punters are often plastic millionaires (credit monkeys) all bing no ka-ching And the man in the old rover with jeans and a jumper may have millions So treat them all the same You just can not tell Ive given my time and advice to people in the past when i knew they where not spending Many returned and crossed my palm !! think on every person may be or is a potential customer ... Edited January 14, 2009 by jayward Quote Link to comment Share on other sites More sharing options...
SHOOTANDFISH Posted January 14, 2009 Report Share Posted January 14, 2009 Had 2 guns transfered to Hardys gun smiths in sheffield and not got charged a penny. Quote Link to comment Share on other sites More sharing options...
Poacher Posted January 14, 2009 Report Share Posted January 14, 2009 I agree with peck.The usual charge for having a gun shipped to a RFD is £30, this is nothing to do with the certificate signing, its a handling charge. Surely you didn't expect the transfer to be free ? Here here when a gun is taken in, its needs to be signed in on the register, stored, phone the customer, taken out of storage, sign the certificates, letters to the police, signed out again etc etc It is quite time consuming and frustrating if the shop gets nothing from it, you soon find that people use you as a post office at their convienience!!! The fee they charge for recieving a gun for you should be discretionary.If i spent lots of wonga in there buying guns, ammo, kit, etc etc..why shouldnt they do it for nowt..?It doesnt cost them a penny to recieve it and its called "good customer relations" True good shops will waiver the fee if the client buys stuff from them Quote Link to comment Share on other sites More sharing options...
6shot Posted January 14, 2009 Report Share Posted January 14, 2009 (edited) i rang my local gun shop the saturday between christmas and new year to find out if he had a cz .22 in stock."yes" he said "great" i said "ill be there in half an hour" "sorry we are shuting today at 2 o clock" "but ill be there buy 2.15 and i ve got the cash on me now" i said "sorry we reopen next wednesday". so i rang another gun shop ( i had to travel about an extra 20 miles) and picked up gun,scope,mod and bag later that afternoon. :o so the first shop missed out on a good sale and the second got some long term custom as they gave me a better deal anyway Edited January 14, 2009 by 6shot Quote Link to comment Share on other sites More sharing options...
kennyboy30 Posted January 14, 2009 Report Share Posted January 14, 2009 i am sorry but i feel i must put my opinion on this subject i live about 3 miles from bradford stalkers and it is my local gunshop i go there nearly every week i have purchased 9 shotguns off peter and had {1} very good deals {2} very good and freindly service so i must speak as i find i have never had a problem at this shop kenny Quote Link to comment Share on other sites More sharing options...
chrispti Posted January 14, 2009 Report Share Posted January 14, 2009 (edited) There used to be a gunshop in Edgeware years ago called Chubbs and the owner was a complete snob. If you went in wearing tweeds and has a posh accent he was all over you. Go in wearing jeans and a local accent and he could hardly bring himself to serve you. Sorry to go off topic slightly! A friend of mine inherited a large sum of money from his late gran. He decided to treat himself to a new BMW. Stood in the showroom for ages, when he was eventually asked ''can I help you sir'', he explained he wanted to purchase a new car etc, and was told ''I will just get someone who will help you sir'', no one bothered to come over and assist him. He then asked to see the manager and told him what he thought of the service that he DIDNT GET, and that he will take his 80k inheritance money next door to the Audi showroom! Good on him Edited January 14, 2009 by chrispti Quote Link to comment Share on other sites More sharing options...
Blackbart Posted January 14, 2009 Report Share Posted January 14, 2009 i am sorry but i feel i must put my opinion on this subject i live about 3 miles from bradford stalkers and it is my local gunshop i go there nearly every week i have purchased 9 shotguns off peter and had {1} very good deals {2} very good and freindly service so i must speak as i find i have never had a problem at this shop kenny I agree with you on the whole.I have not had any hassle in there.They are cheap for some stuff(17hmr ammo)and very expensive for other stuff(22-250 ammo)but i wouldnt say i have had any bad experiences there. The worst by a country mile was in deep blue Quote Link to comment Share on other sites More sharing options...
Ninj Posted January 15, 2009 Report Share Posted January 15, 2009 Last time I was in, it was about 10 years since my previous visit, likewise attitude was appalling. Arrogance in extremis and it was as though asking for a price was too much like hard work for him. Clearly he was making enough money without mine. In this day and age businesses can't afford to be so up their own botties, poor customer service is one thing but rudeness and such a pathetic attitude is quiet another, who does he actually think he is? Only other recent impression of the place was from someone using BS printed cartridges at our local shoot, must be 300 miles away "not bad shells, but I can't stand going in" I doubt I'll bother again 10 years or not - cr4p. Quote Link to comment Share on other sites More sharing options...
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