the great roberto Posted February 28, 2009 Report Share Posted February 28, 2009 Always had good service from John,despite neve buying a gun from him............Bought plenty of clothes and carts though. More intrested in who else you have had bad service from in Kent. I think I know , but as you mentioned it you ought to tell us and then we can all agree/disagree Quote Link to comment Share on other sites More sharing options...
clayman Posted February 28, 2009 Report Share Posted February 28, 2009 What is important to understand, is that a price offer is not a contract. The law of tort goes like this: 1. A price is suggested, by advertising or mouth. 2. The buyer says yes, i'd like that 3. The seller says, OK, I'll sell it to you for that. its not till 3 takes place that a contract is formed. Up till then the seller can change the price or withdraw the item without reason or any regress by the potential buyer. After they say "OK" at stage 3 they cannot change the price. Soooo... When you had a bargain offer on the phone, if you had said yes and they had taken your money, they could not change the price afterwards - their mistake, their problem. As it was, you did not complete contract, and when you rang back were quoted correctly and had the opportunity to buy or decline at the right price. The seller has done nothing wrong, although good customer relations might have encouraged them to ease the price, but thats their commercial decision. Quote Link to comment Share on other sites More sharing options...
Warlock Posted February 28, 2009 Author Report Share Posted February 28, 2009 Well John Forsey have my contact phone number and my e-mail address and i made my feelings concerning this matter perfectly clear to them and this matter could have ben dealt with quite easily, The female i spoke to at Forsey wasn`t concerned in the least at addressing this matter of price quoted being different than price charged, basically stonewalled on the point. All those of you that have said yes the service is good blah blah blah yes fair enough but does that make me in the wrong for stating that the service i received was below acceptable standards. I run a company myself and accept that if my staff make an error in pricing a firework display i have to accept that error or risk having bad press spread about and losing business. I have heard mentioned £9 is it realy worth complaining, quite frankly yes it is, it is not professional to hide behind employee incompetence and not accept responsibility, They work for you so they make a mistake up you have made a mistake. Also the order was placed and gave my card details, address etc over the phone, i wasn`t told a price and didn`t ask due to saying i had already been quoted a few days previously, i then thought to phone back to double check what would come off my card and when and it`s at that point i was told dispatch Monday for delivery Tuesday/Wednesday and it will be £19 + £3 P & P. You people may think that it`s silly to say anything but it`s their business that will suffer not mine, mainly as i will not be spending money with them and nor will other people i shoot with at various clubs. If you want true customer service i can think of 2 new places i have been to this afternoon who were more than glad to pick up £2000 of new business. Quote Link to comment Share on other sites More sharing options...
fatcontroller Posted February 28, 2009 Report Share Posted February 28, 2009 Got to say John Forsey is a great shop to deal with. It’s my local gun shop, been dealing with them a long time. A couple of weeks ago I bought an old Sheridan air rifle from them. I then asked Phil the manager for a gun bag so I could take it home, bit of an impulse purchase. Phil went out the back and gave me an old gun bag to take the rifle home in free of charge. I call that brilliant service. Forsey gets my business. Quote Link to comment Share on other sites More sharing options...
Gordon R Posted February 28, 2009 Report Share Posted February 28, 2009 Warlock - you were right to complain. That said - Forseys have admitted to less than perfect service and apologised. They come accross as trying to put things right. Meet them halfway. Quote Link to comment Share on other sites More sharing options...
Warlock Posted February 28, 2009 Author Report Share Posted February 28, 2009 Warlock - you were right to complain. That said - Forseys have admitted to less than perfect service and apologised. They come accross as trying to put things right. Meet them halfway. Yes admitted imperfect service yes apologised on the forum but they didn`t want to put things right when i spoke to them on the phone when i pointed out the price difference only seemed interested when i e-mailed them informing them i had posted on several forums. Maybe i will get a magic phonecall or e-mail Monday morning when they open, they know my position on the situation and are more than capable of coming to some resolution. Quote Link to comment Share on other sites More sharing options...
fortune Posted February 28, 2009 Report Share Posted February 28, 2009 I’m not that impressed by their customer service either. I was in the market for a new shotgun and I saw that they had one of interest to me but the quality of the picture and the gun info was a bit on the sparce side. I rang and was told that the item was in stock, so I requested that a couple of better pictures be emailed to me. The staff member said that it was no problem and that they would do this. I left them my details and awaited details as it is a bit of a haul to go and then to find out it is a non-starter for my personal taste in wood and finish. Nothing ever was sent to me and because of this they potentially lost out on the sale of a fairly expensive gun. I felt that if they couldn’t be bothered to contact me when I had money to spend, it did not bode well if there was some problem with the item. I am not enamored with the idea of pushing mud uphill. I subsequently bought a three and a half thousand pound gun from another shop. Sad isn’t it. They must have hell of a good trade if they can’t be bothered to communicate with potential customers with a few shillings to spend. Quote Link to comment Share on other sites More sharing options...
chrispti Posted March 1, 2009 Report Share Posted March 1, 2009 (edited) Iv spent money there, and will continue too. So what if the original quote was incorrect, a mistake was made and an apology was offered, no one is out of pocket. If they are too expensive then get them somewhere else. After getting a slating like this I wouldn't want to honour the price difference either. Edited March 1, 2009 by chrispti Quote Link to comment Share on other sites More sharing options...
bullet boy Posted March 1, 2009 Report Share Posted March 1, 2009 Litts have always been dear in my mind!I hate being ripped off and it won`t happen again thats for sure!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
Dave-G Posted March 1, 2009 Report Share Posted March 1, 2009 I can't see how the seller has done anything wrong. He had an item for sale at a price when you were window shopping but you did not buy it. Some days later after having an opportunity of shopping for a better price you find that the price was unmatched anywhere else. So you went back and placed an order without confirming the price was still the same. Nothing wrong with shopping around for a bargain mate - but nothing wrong with a seller pricing his item at whatever level he chooses. I know "end of" ain't very subtle but thats what it amounts to. Quote Link to comment Share on other sites More sharing options...
wildgoose1uk Posted March 2, 2009 Report Share Posted March 2, 2009 What is important to understand, is that a price offer is not a contract. The law of tort goes like this: 1. A price is suggested, by advertising or mouth. 2. The buyer says yes, i'd like that 3. The seller says, OK, I'll sell it to you for that. its not till 3 takes place that a contract is formed. Up till then the seller can change the price or withdraw the item without reason or any regress by the potential buyer. After they say "OK" at stage 3 they cannot change the price. Soooo... When you had a bargain offer on the phone, if you had said yes and they had taken your money, they could not change the price afterwards - their mistake, their problem. As it was, you did not complete contract, and when you rang back were quoted correctly and had the opportunity to buy or decline at the right price. The seller has done nothing wrong, although good customer relations might have encouraged them to ease the price, but thats their commercial decision. Actually that is not quite accurate. It was not advertised in a shop window, on a supermarket shelve nor on a website. In any of these situations the price quoted would not be an offer but more an 'invitation to treat' or a willingness to negotiate if you like. The fact is that John Forsey has admitted the price was misquoted by an inexperienced shop assistant. This, quite simply, is an 'offer', which at no stage seems to have been refused but was indeed accepted. Issues: The buyer should have quoted the price he was offered; John Forsey Guns should have told the buyer the total price they were going to charge his card. Having said all that I htink there were things that could have been done differently on both sides....... but I am surprised that the shop refused to honour the original offer given the circumstances. Quote Link to comment Share on other sites More sharing options...
Warlock Posted March 2, 2009 Author Report Share Posted March 2, 2009 To be perfectly honest John Forsey have done me a favour, not only have i found a local gunsmith that didn`t know existed to fit brand new swivels to my gun for less than £10 i also found 3 new guns to buy from him and i dealt with UK Shootwarehouse for the first time who quite frankly can run rings round john forsey for customer service, even the guy at shootwarehouse who minds the phone does a better job. I have had mixed replies concerning forsey`s service and it appears that it`s not an isolated incident and maybe they will realise this for themselves that they need to do more to please their customers as i have posted this thread on 5 other forums plus told others i shoot with so in the long run it has cost them far more than the £9 they weren`t willing to sacrifice, stupid thing is it would more likely be £6 or £7 after their expected profit is deducted. I now consider the matter closed as i think i have damaged their reputation sufficiently for them to think twice about how they could have been more proactive. After all they work in a service industry. Quote Link to comment Share on other sites More sharing options...
jinxy72 Posted March 3, 2009 Report Share Posted March 3, 2009 personally never had a prob with john forsey and always got a decent price on guns etc . every company makes mistakes and they have said sorry..... and wasnt a huge mistake like the financial world have recently made ... throwing the country into a deep recession and thousands unemployed now was it Quote Link to comment Share on other sites More sharing options...
Big_Sam Posted March 3, 2009 Report Share Posted March 3, 2009 Warlock.. stop moaning As for pricing up old stock, people seem to forget that when the price of new stock goes up, the old stock price has to rise as well. This is because it will cost more to replace the old stock. I worked in retail long enough to be on the wrong end of a few customers like Warlock, but in 90% of the cases it was not our fault and we made a loss by being nice to the customers. Quote Link to comment Share on other sites More sharing options...
RC45 Posted March 29, 2009 Report Share Posted March 29, 2009 Some people love a good rant..........lol Quote Link to comment Share on other sites More sharing options...
Warlock Posted March 29, 2009 Author Report Share Posted March 29, 2009 Not so much a rant more of a cost Forsey money exercise. Seems to have done the job, i earn too much and have too higher ranking job to lower myself to mere ranting when exposing poor companies serves a better purpose. Quote Link to comment Share on other sites More sharing options...
Blackbart Posted March 29, 2009 Report Share Posted March 29, 2009 Not so much a rant more of a cost Forsey money exercise. Seems to have done the job, i earn too much and have too higher ranking job to lower myself to mere ranting when exposing poor companies serves a better purpose. I think that statement says a lot about you Quote Link to comment Share on other sites More sharing options...
Cushat Posted March 30, 2009 Report Share Posted March 30, 2009 Not so much a rant more of a cost Forsey money exercise. Seems to have done the job, i earn too much and have too higher ranking job to lower myself to mere ranting when exposing poor companies serves a better purpose. Warlock - you're in danger of disappearing up your own ****. That statement makes you sound like a total tool. Quite honestly, I doubt you're done Forsey's any harm whatsoever. However, as that was your stated intent I really have to question your morals. - A shop quoted you the wrong price. - You didn't buy the item. - You weren't out of pocket. Yet you're happy to go ranting all over the internet to try and "cost them money". That's pretty low in my opinion. Everyone makes mistakes (except yourself clearly :blink: ) but you've set out to deliberately harm another individual's livelihood in a tough economic climate over nine quid?? And nine quid you weren't even out of pocket?? There was a reply from John Forsey back on page one which made them look more than reasonable and offered to sort it out with you directly - an offer I pressume you never took them up on? Trust me - they came out of this looking better than you did! ps. Is your job too "higher" [sic] ranking for you to need to spell or use correct grammar? Quote Link to comment Share on other sites More sharing options...
funky Posted March 30, 2009 Report Share Posted March 30, 2009 Usually i wouldn`y bother openly complaining about some companies but then some deserve it and should know better, i phoned John Forsey guns up last Friday about a set of Hatsan Escort sling swivels, i was quoted £10 plus £3 p & p, i phoned to place the order today and was told it would be £19 plus £3 p & p, apparently the prices have gone up for them so they had to pass it on, which i know is a complete load because they still have the old swivels from last week bought in at the old price yet decided to whack the prices up. This shop along with another gun shop in Kent is never going to get any of my business or money again if that is the way they are going to rip their customers. Some where on this forums if i remember rightly is a thread on verbal contracts or look it up on the WEB you may find it intresting Quote Link to comment Share on other sites More sharing options...
MM Posted March 30, 2009 Report Share Posted March 30, 2009 Is this still going on Popcorn at the ready. Quote Link to comment Share on other sites More sharing options...
Gordon R Posted March 30, 2009 Report Share Posted March 30, 2009 Warlock made a complaint. Forsey's replied and sounded reasonable. Now I know that Warlock is highly paid and has a high ranking job - allegedly. For the life of me, I can't understand why salary / wages or job rank comes into this. The longer this goes on, the better Forsey's come out of it. Quote Link to comment Share on other sites More sharing options...
Guest topshot_2k Posted March 30, 2009 Report Share Posted March 30, 2009 :yawn: Quote Link to comment Share on other sites More sharing options...
Doc Holliday Posted March 30, 2009 Report Share Posted March 30, 2009 Seems to me that this whole thing has totally gone beyond the pale. I can understand principles, the majority of us have them but for Warlock to go off on a crusade over £9 that he didn't lose and then spout off about how important he is and how much money he earns really takes the biscuit. I've had the unfortunate experience of dealing with clients like this and all I can is what goes around comes around. Quote Link to comment Share on other sites More sharing options...
poontang Posted March 30, 2009 Report Share Posted March 30, 2009 To be perfectly honest John Forsey have done me a favour, not only have i found a local gunsmith that didn`t know existed to fit brand new swivels to my gun for less than £10 i also found 3 new guns to buy from him and i dealt with UK Shootwarehouse for the first time who quite frankly can run rings round john forsey for customer service, even the guy at shootwarehouse who minds the phone does a better job.I have had mixed replies concerning forsey`s service and it appears that it`s not an isolated incident and maybe they will realise this for themselves that they need to do more to please their customers as i have posted this thread on 5 other forums plus told others i shoot with so in the long run it has cost them far more than the £9 they weren`t willing to sacrifice, stupid thing is it would more likely be £6 or £7 after their expected profit is deducted. I now consider the matter closed as i think i have damaged their reputation sufficiently for them to think twice about how they could have been more proactive. After all they work in a service industry. Are you sure??? Quote Link to comment Share on other sites More sharing options...
Mungler Posted March 30, 2009 Report Share Posted March 30, 2009 When people write stuff like "Seems to have done the job, i earn too much and have too higher ranking job to lower myself to mere ranting when exposing poor companies serves a better purpose." I have a massive flood of mixed emotions starting with embarrassment and ending with incredulity. Chuckles. This thread is up there with one containing "and then I said, do you know who I am?" Quote Link to comment Share on other sites More sharing options...
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