evolution380 Posted October 9, 2017 Report Share Posted October 9, 2017 So I bought a couple of extended skeet chokes from a reputable RFD's online store, order placed and paid for no problems at all. Four days later (one day after expected delivery date) I call them to ask if the order has been shipped only to be told that the chokes were listed at the wrong price on the website, and they were actually out of stock however they'd be happy to order them in should I pay the additional £30 for the 2 x chokes due to the price error. I asked for them to cancel my order and return payment as I needed the chokes for the weekend so would have to go to a local RFD and buy some, I was rather nice about it as well considering they had somewhat inconvenienced me and hadn't let me know. This was now 6 to 7 weeks ago and I haven't received my refund, i've called them each week after the first 2 weeks elapsed and got told 'oh yes sorry we will do the refund right away etc.' I don't want to slander a company online as by all accounts there usually very good from what I hear. I'd be much angrier if it was a greater sum of money as admittedly it's nothing major but out of principle there taking the mick a bit now. I'm frustrated with calling them now and would rather not go down the route of shouting at someone down the phone so would like to take a step in another direction. I'm assuming a formal letter is the next stop? or will this be about as much use as a phone call appears to be? They always seem rather apologetic and make promises which never seem to be delivered upon. Apologies for the lengthy post, just want to resolve this before so much time passes I can't be bothered with it or forget about it. Quote Link to comment Share on other sites More sharing options...
JDog Posted October 9, 2017 Report Share Posted October 9, 2017 Name and shame otherwise they will get away with this shoddy behaviour and others may be treated in the same way. Quote Link to comment Share on other sites More sharing options...
Whitebridges Posted October 9, 2017 Report Share Posted October 9, 2017 Yup name and shame is the only way ahead and tell them with knobs on you're a PW member and will broadcast their actions. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted October 9, 2017 Report Share Posted October 9, 2017 You will not be slandering them if you are correct! Quote Link to comment Share on other sites More sharing options...
B&W FOX Posted October 9, 2017 Report Share Posted October 9, 2017 As a retailer are you allowed to sell goods you don't actually have in stock.???? Taking money for an item you don't own is fraud, isn't it. Quote Link to comment Share on other sites More sharing options...
Scotty1980 Posted October 9, 2017 Report Share Posted October 9, 2017 Name and shame! Quote Link to comment Share on other sites More sharing options...
Guest Posted October 9, 2017 Report Share Posted October 9, 2017 (edited) Did you pay with your card over phone or with pay pal .if any of those ring the bank or fill a pay pal form for them to claim it back . You are covered with the bank as well . they pay you the money that you are owed and they claim it back From the gun shop Edited October 9, 2017 by Guest Quote Link to comment Share on other sites More sharing options...
Guest stevo Posted October 9, 2017 Report Share Posted October 9, 2017 Sod it. Im gonna go with ........... the sportsman center. Quote Link to comment Share on other sites More sharing options...
ditchman Posted October 9, 2017 Report Share Posted October 9, 2017 i hate it when i am served badly..........its so insulting....................shopping in America when i was working there...is 1000% pleasure regardless of what you spend you are always treated like royalty it costs nothing to be nice and it MAKES money Quote Link to comment Share on other sites More sharing options...
oldypigeonpopper Posted October 9, 2017 Report Share Posted October 9, 2017 Sod it. Im gonna go with ........... the sportsman center. hello, which one ? Quote Link to comment Share on other sites More sharing options...
Snoozer Posted October 9, 2017 Report Share Posted October 9, 2017 Sod it. Im gonna go with ........... the sportsman center. From that post i deduce you've had an adverse experience with said retailer.........Elaborate for us Quote Link to comment Share on other sites More sharing options...
Guest stevo Posted October 9, 2017 Report Share Posted October 9, 2017 hello, which one ? The one in Devon Quote Link to comment Share on other sites More sharing options...
wymberley Posted October 9, 2017 Report Share Posted October 9, 2017 There is a RFD not 10 miles away from me, just the other side of the M5 on the outskirts of Exeter. Before I even think of jumping in the car, I'll phone and do a stock check. If all is well, off we go. Should the answer be negative, I'll simply go elsewhere because experience reflects that the actual delivery bears no resemblence whatsoever to that forecast. Quote Link to comment Share on other sites More sharing options...
Guest stevo Posted October 9, 2017 Report Share Posted October 9, 2017 (edited) From that post i deduce you've had an adverse experience with said retailer.........Elaborate for us Yeah I placed an order with them as it showed item was in stock at the time , They took my money ( about £100) got an email confirmation along with a delivery date. Two weeks later Im phone asking were my goods were only to be told that they actually stopped selling said item months ago , was given no answers as to why it happened . Also told I had to wait four days for my refund . Not used them since . Edited October 9, 2017 by stevo Quote Link to comment Share on other sites More sharing options...
Snoozer Posted October 9, 2017 Report Share Posted October 9, 2017 (edited) Yeah I placed an order with them as it showed item was in stock at the time , They took my money ( about £100) got an email confirmation along with a delivery date. Two weeks later Im phone asking were my goods were only to be told that they actually stopped selling said item months ago , was given no answers as to why it happened . Also told I had to wait four days for my refund . Not used them since . Not good. Edited October 9, 2017 by Snoozer Quote Link to comment Share on other sites More sharing options...
HDAV Posted October 9, 2017 Report Share Posted October 9, 2017 As a retailer are you allowed to sell goods you don't actually have in stock.???? Taking money for an item you don't own is fraud, isn't it. Used to be you couldn't charge the card but reserve the amount against it (forgot what's it's called) now seems to be the norm to take full payment then order from wholesaler and if out of stock with wholeslaermyour knackerd.... use credit card, don't mess about contact card company if no refund after 7 days, wait longer at your own peril................ Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted October 9, 2017 Report Share Posted October 9, 2017 This is why I use credit card more and more these days, the number of retailers extracting the is always on the up! Quote Link to comment Share on other sites More sharing options...
Highlandladdie Posted October 9, 2017 Report Share Posted October 9, 2017 (edited) Had more or less the same experience from them myself. Ordered goods that they didn't have (didn't say that in the website) . After enquiring why they hadn't arrived I was told they'd be here in 6 months. Had to wait 4days for the refund too Edited October 9, 2017 by Highlandladdie Quote Link to comment Share on other sites More sharing options...
E.w. Posted October 9, 2017 Report Share Posted October 9, 2017 I'm very old school so would find that sort of behaviour from a retailer most annoying to say the least, what a poor state of affairs the retailer is in shocking to take ones money then totally forget about them. Quote Link to comment Share on other sites More sharing options...
Graham M Posted October 9, 2017 Report Share Posted October 9, 2017 The trouble with a phone call is you don't actually have anything in writing to prove that you called. Try emailing them and see if they answer before going down any legal avenues. Quote Link to comment Share on other sites More sharing options...
Grange1905 Posted October 9, 2017 Report Share Posted October 9, 2017 One option would be to ring them up and advise that you will seek help from the citizens advice bureau and get in touch with the trading standards. Option 2 would be to go in to your local branch and to ask to do a transaction dispute. This is as easy as it gets. Check your phone and make a note on when the calls took time and when the refund was promised. The bank will log this and then get a specialist team to investigate. I have dealt with many customers having issues as such with all resulting in the funds being credited back to their accounts. If going with option 2 I would still get in touch with trading standards. All the best. Quote Link to comment Share on other sites More sharing options...
Lloyd90 Posted October 9, 2017 Report Share Posted October 9, 2017 Go into store and make a nice loud complaint in front of all the customers coming in. I wouldn't normally advocate this but sometimes people ask for it! Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted October 10, 2017 Report Share Posted October 10, 2017 Such a shame that some business's treat their customer with such disdain. Quote Link to comment Share on other sites More sharing options...
bruno22rf Posted October 10, 2017 Report Share Posted October 10, 2017 As already mentioned - always pay with a credit card then clear the balance as soon as you get off the phone - you still get the full protection of the card. Quote Link to comment Share on other sites More sharing options...
evolution380 Posted October 10, 2017 Author Report Share Posted October 10, 2017 Can't even directly E-Mail the company only send a query which I've now done asking them to E-Mail me and sort this matter before the end of this working week otherwise I'll name and shame them on the forums etc. Hopefully it doesn't come to that. I entered my card details online to make payment so not got PayPal to request refund etc. in this case. I'm sure this is just a one off, so I'll hold back there name for now as I know of other people with recent dealings that have been good. It is not Sportsman Gun Centre. Quote Link to comment Share on other sites More sharing options...
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