RAC Rant

[BobbyH]

So on the way back from Birmingham hospital for some stuff, my turbo on my TDCI focus decides it doesn’t want to turbo anymore.

After calling RAC, they told me it’s quicker to log a breakdown online, so I go online and get it logged.

Get a text saying it’ll take upto 3 hours.

4 and a half hours later the patrol turns up. Who was an actual gent!

He told me what I thought, then told his supervisor over this tablet thing that he is towing me an hour and 30 mins to my house (as I have national recovery).

They replied saying and I quote ‘No, leave him. It’s too busy for you to tow’.

He tows me anyway because he knows the score of being a decent human.

 

But why do you pay so much a month, for them to turn round to the patrol and say no, don’t tow, make him wait an extra 4 hours for a recovery truck!?

[Cosmicblue]

Dreadful - so you are understandably hacked off and the RAC technician is too because he knows that the back office team have no customer empathy skills either - leaving him to do something totally unacceptable to the customer stood in front of him.  If the guy has sense he'll be looking for another job.

You won't be stumping up for the RAC's renewal I suspect?

[BobbyH]

Nope, even the techie told me that Britannia (LV) has THE best breakdown and for the next price too!

He was fuming and said ‘Your loaded now, what a shame…Shall we go?’

[TIGHTCHOKE]

Write or email the RAC and set out your disappointment and your expectations.

Point out what you feel you pay your annual membership should provide, it is all listed within the agreement between you and them.

They have inexcusably FAILED you.

 

I left them years ago and have always found the guy that arrives to do the work is the good part of any motoring assistance set up. The ones at the end of the phone are normally less than useless. I don't know where you broke down, but tell them it was dangerous and to potentially be left there was unacceptable.

I have complained in the past to both the AA and the RAC and each time have had money back.

 

Do NOT accept an offer of a cheaper renewal, go elsewhere.

 

Good luck.

[oldypigeonpopper]

Hello, I got caught out the other day with a flat battery (my fault) Green flag came in less than half hour , sorted and off again,  i should have put my start charger in motor🤔😒

[old'un]

45 minutes ago, oldypigeonpopper said:

Hello, I got caught out the other day with a flat battery (my fault) Green flag came in less than half hour , sorted and off again,  i should have put my start charger in motor🤔😒

yep, I have been with Green Flag for 20+ years and called them out twice in that time, first time cam belt went on motorway, they were there within the hour, took me and the car to a local garage then dropped me home, second time we were out for the day and on getting back to the car found the battery was totally dead, they turned up after 25 minutes, changed the battery and we were on our way within an hour.

[Loki]

Hi

As said above dont take this extremely poor service but ensure it goes to the ChExec of the RAC (there is a listing on Tinternet of the ChExecs) and copy in appropriate Directors (multi-prong approach).

L

[Wylye]

RAC run the Mercedes breakdown/recovery service and its a shambles. I waited four hours recently and finally dumped the car and took a taxi home - at their suggestion. I am now battling with them to recover the £80 taxi fare, which is in their terms and conditions.

I cant believe a company like Mercedes put up with such an association which does them no good at all.

[BobbyH]

Thabkyou all for the advice, I will be leaving RAC after a strongly worded email.