Scully Posted November 28, 2017 Report Share Posted November 28, 2017 I fell out with BT some years ago after they threatened me with bailiffs over a cancelled internet agreement due to the fact the service they claimed they provided wasn’t fit for purpose. It turned out THEY owed ME money! Anyhow, after many years of sterling service by the Utilities Warehouse I have moved into the sticks where they couldn’t follow and it transpired my only option is BT! ? Poop! Woe is me! Four weeks ago we contacted them and set up an account for their super fast all singing all dancing broadband. A date was arranged for connection for which we assured them we would be in and a few days later a shiny new router thingy was delivered. ? In laws stood too on the day, awaiting connector man but he never turned up. On the phone that night to BT the lady told us the order had been cancelled as we already have broadband! Me:Who cancelled it? She:BT did. Me:Why? She:Because our records show you already have super fast doodah thingies! Me:But we don’t. The flat below us does, as do the in laws next door, but we don’t. You’ve sent us a router and taken the money from our account; if we already had it why have you done that? She:Er....can I just put you on hold while I speak to my supervisor? She:Our records show you already have super duper doodahs. Me:I don’t care what your records show, I can assure you we don’t. She:Right. I’ll start a complaints procedure . Me:I’d rather have broadband. She: I’ll leave a note for a colleague to contact an engineer and will call next Thursday after 6pm to let you know what is happening. I can only apologise. I turned to OH and told her I would be very surprised if they called next Thursday. She thinks I’m very cynical. They didn’t call next Thursday. When OH called them to ask why, they said they had called, but at 5pm. OH informed the man that we had arranged a call for after 6 as before that there would be no one in. Anyhow, after assuring him that we most definitely didn’t already have broadband, he told her he had called to tell us that a survey was pending and if that proved ok we would be connected on the 5th of Dec. I told OH it wouldn’t happen. She says I’m a cynic. Have just received a call from a most apologetic bloke from BT who informs me ‘it isn’t going to happen on the 5th, I’m afraid’. I told him I’d have been shocked if it had as I have dealt with BT before. He could only apologise as he couldn’t tell me when it would now happen, but assured me we would be called again next Thursday for an update. Really? We’ll see what OH thinks when she gets home. Cynic? Moi? ? Quote Link to comment Share on other sites More sharing options...
Wymondley Posted November 28, 2017 Report Share Posted November 28, 2017 I sympathise. We have BT at work, appallingly slow speed for a business connection. They don't seem to care. Quote Link to comment Share on other sites More sharing options...
stagboy Posted November 28, 2017 Report Share Posted November 28, 2017 I am a mild mannered chap. But BT gets my blood pressure boiling. So many tales of woe... let me just give you the latest. We actually have fibre broadband installed on our property - ie to a pole in our garden, just yards away from the house. But BT do not recognise that it is there. It isn't logged on their system. It was installed months ago by BT Openreach. The only outfit who can register it on the system is the commissioning team from BT Openreach. But as a mere customer, I'm not allowed to talk to them... I can only talk to BT retail. And they say it I doesn't exist and there are no plans to install fibre anywhere in my locality... This merry-go-round has been revolving for five months. We can't get broadband on our copper landline (linespeed lower than half a Mbps). So here we sit, with no proper broadband, when there is a superfast fibre cable in the garden! Arghh! Quote Link to comment Share on other sites More sharing options...
matone Posted November 28, 2017 Report Share Posted November 28, 2017 They are an appalling outfit ! More of an extortion racket than service provider...... Quote Link to comment Share on other sites More sharing options...
Scully Posted November 28, 2017 Author Report Share Posted November 28, 2017 I feel the pain of both of you. There are Openreach vehicles in the village most days but nothing appears to get done. The in laws had a real struggle to get theirs installed a couple of months ago ( after putting up with abysmally slow speeds for years ) but say it is now superb. I have a cousin in Timperley who has worked for BT since leaving school. He is well up there now at the age of 50 and was put forward for a BEM (?) by his bosses a couple of years ago, and received it. He recently moved onto a new estate. He admits he could pull strings to get everything installed, but after listening to a few of his drinking mates decided he would do it the same way all us mere mortals do. At his Dads funeral a few weeks ago he told me he can’t believe how frustrating it is. The kids were driving him barmy apparently. I don’t know if he’s succumbed. Quote Link to comment Share on other sites More sharing options...
Mice! Posted November 28, 2017 Report Share Posted November 28, 2017 9 minutes ago, stagboy said: I am a mild mannered chap. But BT gets my blood pressure boiling. So many tales of woe... let me just give you the latest. We actually have fibre broadband installed on our property - ie to a pole in our garden, just yards away from the house. But BT do not recognise that it is there. It isn't logged on their system. It was installed months ago by BT Openreach. The only outfit who can register it on the system is the commissioning team from BT Openreach. But as a mere customer, I'm not allowed to talk to them... I can only talk to BT retail. And they say it I doesn't exist and there are no plans to install fibre anywhere in my locality... This merry-go-round has been revolving for five months. We can't get broadband on our copper landline (linespeed lower than half a Mbps). So here we sit, with no proper broadband, when there is a superfast fibre cable in the garden! Arghh! Accidently go outside with a mattock, then wallop the fibre cable that doesn't exist oops Quote Link to comment Share on other sites More sharing options...
Bazooka Joe Posted November 28, 2017 Report Share Posted November 28, 2017 My mates with them, terrible service. Not much comfort Scully since your stuck with them, but they've won the Wooden Spoon Award two years in a row... Wooden Spoon Award. Quote Link to comment Share on other sites More sharing options...
TIGHTCHOKE Posted November 28, 2017 Report Share Posted November 28, 2017 Due to the swear filter I am unable to fully convey my feelings for the inadequate business operation called British Telecom! Quote Link to comment Share on other sites More sharing options...
Mice! Posted November 28, 2017 Report Share Posted November 28, 2017 we are on BT which I find slow, but we can change in march unless they offer the wife a deal, then she'll tell me once it's all done and signed Quote Link to comment Share on other sites More sharing options...
Scully Posted November 28, 2017 Author Report Share Posted November 28, 2017 8 minutes ago, Bazooka Joe said: My mates with them, terrible service. Not much comfort Scully since your stuck with them, but they've won the Wooden Spoon Award two years in a row... Wooden Spoon Award. Will inform OH about the wooden spoon award.....did I say she thinks I’m a cynic? ? Quote Link to comment Share on other sites More sharing options...
al4x Posted November 28, 2017 Report Share Posted November 28, 2017 I have to say they have been fine for us broadband just works and the price is ok, work however changed all the business mobiles to them and it’s been a major fiasco. The savings didn’t happen and the extra charges seem mental Quote Link to comment Share on other sites More sharing options...
JohnfromUK Posted November 28, 2017 Report Share Posted November 28, 2017 I have to say that I am with BT, and compared to Orange, they are truly magnificent. 'System' is poor, but people who have attended to fit things/fix a (50 year old) cable where the insulation had gone have been very helpful. Quote Link to comment Share on other sites More sharing options...
matone Posted November 28, 2017 Report Share Posted November 28, 2017 Convinced they turn Broadband on & off ,mine goes off almost daily between 8.50 -55pm... meanwhile you get constant upgrade offers to ensure a better service............! Quote Link to comment Share on other sites More sharing options...
Ultrastu Posted November 28, 2017 Report Share Posted November 28, 2017 I hate very little in my life . But bt. fall into this category. I tell them when they call , trying to get me to swap over to them (not been with bt for nearly 15 years now) , that they could even pay me to use there services .and I still wouldn't. That stops their bull spit patter dead in its tracks . Quote Link to comment Share on other sites More sharing options...
walshie Posted November 28, 2017 Report Share Posted November 28, 2017 BT engineers are good, but their customer service people in their sweaty office in Mumbai are terrible. Quote Link to comment Share on other sites More sharing options...
Alex C Posted November 29, 2017 Report Share Posted November 29, 2017 I have the CEO's Email address if you want it ? He's called Gavin Something or other. Me and him are on first name terms after my last debacle with BT !! Quote Link to comment Share on other sites More sharing options...
clakk Posted November 29, 2017 Report Share Posted November 29, 2017 Got rid of bt years ago ,rain in their junction box shorted my phone out 3 weeks for an engineer to come for the 5th arranged appointment and they wanted me to pay for a replacement box ..Well on receiving my instructions on where to place said box they informed me i was a rude man and read the small print blah blah ,so i replied unfit for purpose as Scully did and had to get all legal on the Mumbai "engleeshman " . Now with Sky unlimited ,no issues at all ,so glad i dont live in rural ruralshire ,good luck your not a cynic just a realist atb Quote Link to comment Share on other sites More sharing options...
JohnfromUK Posted November 29, 2017 Report Share Posted November 29, 2017 36 minutes ago, clakk said: ,so glad i dont live in rural ruralshire ,good luck your not a cynic just a realist atb Out in ruralshire, whoever supplies your landline/broadband, the physical connection is done by Openreach, who are BT under another name. I have found the people who arrive on site to be good, its the 'system' of booking to get a site visit that is bad (and it can be really awful). Quote Link to comment Share on other sites More sharing options...
Gu5 Posted November 29, 2017 Report Share Posted November 29, 2017 So in laws are neighbour's? With super fast broadband and a router? Why do you even need your own one? ?? Quote Link to comment Share on other sites More sharing options...
Bobba Posted November 29, 2017 Report Share Posted November 29, 2017 (edited) Scully, as the in-laws next door have high speed connected are you not able with their permission to piggy back on their system with their password if it shows on your settings WiFi search ? Edited November 29, 2017 by Bobba Quote Link to comment Share on other sites More sharing options...
Scully Posted November 29, 2017 Author Report Share Posted November 29, 2017 17 minutes ago, Bobba said: Scully, as the in-laws next door have high speed connected are you not able with their permission to piggy back on their system with their password if it shows on your settings WiFi search ? This was considered. It does show, but only from the top step....outside. ? Quote Link to comment Share on other sites More sharing options...
Bobba Posted November 29, 2017 Report Share Posted November 29, 2017 The don't tell the other half or she'll sit there with the door open!, 14 minutes ago, Scully said: This was considered. It does show, but only from the top step....outside. ? Quote Link to comment Share on other sites More sharing options...
Scully Posted November 29, 2017 Author Report Share Posted November 29, 2017 21 minutes ago, Bobba said: The don't tell the other half or she'll sit there with the door open!, ? Admittedly we were doing this in warmer weather. ? Quote Link to comment Share on other sites More sharing options...
Teal Posted November 29, 2017 Report Share Posted November 29, 2017 Get a couple of wifi boosters/repeaters and use your neighbours credentials (with their permission) on them to give yourselves a good connection until BT can sort it out. If needs be put one in their place closest to yours. Quote Link to comment Share on other sites More sharing options...
Scully Posted November 29, 2017 Author Report Share Posted November 29, 2017 Just now, Teal said: Get a couple of wifi boosters and use your neighbours credentials (with their permission) on them to give yourselves a good connection until BT can sort it out. Wasn’t aware I could do that. Will see what they say. Cheers. Quote Link to comment Share on other sites More sharing options...
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